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- Tasks: Manage mortgage accounts and provide solutions for customers in arrears.
- Company: Join a leading lender known for fairness, transparency, and exceptional customer service.
- Benefits: Enjoy 25 days holiday, private medical cover, life assurance, and a pension plan.
- Why this job: Work remotely with a supportive team and opportunities for personal development.
- Qualifications: 2+ years in mortgage arrears or collections; strong communication skills required.
- Other info: Commuting costs covered for training and events; modern office with great amenities.
Job Title: Mortgage Arrears Specialist Location: Remote Salary: Up to £32,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: 25 Days of holiday with public holidays on top Private medical cover Life Assurance Pension (contributory employer contribution up to 8%) Discretionary bonus scheme Dental Insurance Health shieldAbout our Client: Our client does not just offer exceptional residential mortgage loans, they're grounded in core values of fairness, accountability, a customer-first mindset and complete transparency, they have redefined the mortgage lending experience. This isn't just a workplace it is a platform for your success, our client offers support and training to undertake the CeMap. They are dedicated to narrowing the gender pay gap, ensuring that every member of the team is valued and rewarded equitably. As well as performance related incentives. Our client has been recognised for outstanding customer service and have earned a distinguished award, which a testament to their relentless pursuit of excellence within this sector. Forget about the commuting hassles because they cover travel costs and provide hotel accommodation when commuting to training, quarterly events or team-building events. The office is a space that has received accolades for its design and functionality, with bright working spaces, an onsite gym, a business lounge and garden café. About the Role: Looking to work remotely and put your mortgage arrears experience to good use? If you've got 2+ years of experience in residential or buy-to-let mortgage arrears, we'd love to hear from you! We've got one fully remote position available with a specialist Lender. Don't miss out -apply today Responsibilities: Proactively manage all assigned mortgage accounts Effectively manage posts on assigned accounts Fully understand customers' circumstances to identify appropriate solutions, including a variety of loan modifications as defined in the company's policies at that time Ensure that the appropriate business policies and procedures are followed and work within the approved mandate authority level at all times. Administer correspondence from borrowers and take the relevant action within agreed time scales. Update the account with details of each action and conversation. Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation, and Fraud awareness. Achieve individual/team targets Ensure all communications are in line with Company policies, standards and procedures Develop and maintain strong business relationships with other teams and in particular, work closely with Customer Services, Compliance, Legal & external service providers To treat customers fairly at all times Ensure that all mandatory training is completed in a timely and effective manner Proactively manage own personal development Ad hoc requirements as requested by ManagerExperience required: 2 years + experience in collection and ideally litigation (Litigation is desirable and not essential) with a mortgage lender or servicer Experience in residential mortgages or buy-to-let mortgages will be essential (both not required) Exceptional communication skills Confident, customer-focused approach to regular telephone contact with external customers. A track record of delivering excellent customer service.Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded.For more information regarding the role of Mortgage Arrears Specialist please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC SS6593
Mortgage Arrears Specialist employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Specialist
✨Tip Number 1
Make sure to highlight your experience in managing mortgage arrears during any conversations or interviews. Be prepared to discuss specific cases where you successfully resolved issues, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Familiarize yourself with the company's core values of fairness, accountability, and customer-first mindset. During your interactions, show how your personal values align with theirs, which can help you stand out as a candidate who fits their culture.
✨Tip Number 3
Network with professionals in the mortgage industry, especially those who have experience with arrears management. This can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss your understanding of compliance regulations such as FCA Mortgage Codes and Data Protection. Being knowledgeable about these areas will show that you are serious about adhering to industry standards and can be trusted in a regulatory environment.
We think you need these skills to ace Mortgage Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of experience in residential or buy-to-let mortgage arrears. Use specific examples that demonstrate your ability to manage mortgage accounts and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Mention how your experience aligns with their commitment to fairness, accountability, and customer-first mindset.
Showcase Communication Skills: Since exceptional communication skills are essential for this role, provide examples in your application that illustrate your confident, customer-focused approach during telephone interactions with clients.
Highlight Compliance Knowledge: Demonstrate your understanding of compliance with FCA Mortgage Codes of Business, Data Protection, and Money Laundering Legislation. This will show that you are well-versed in the necessary regulations for the role.
How to prepare for a job interview at Stellar Select
✨Showcase Your Experience
Make sure to highlight your 2+ years of experience in mortgage arrears during the interview. Be prepared to discuss specific cases where you effectively managed accounts and provided solutions for customers.
✨Understand the Company Values
Familiarize yourself with the core values of fairness, accountability, and customer-first mindset that the company emphasizes. Demonstrating alignment with these values can set you apart as a candidate who fits well within their culture.
✨Prepare for Compliance Questions
Since compliance with FCA Mortgage Codes and Data Protection is crucial, be ready to answer questions about your understanding of these regulations and how you've adhered to them in past roles.
✨Demonstrate Excellent Communication Skills
As the role involves regular telephone contact with customers, practice articulating your thoughts clearly and confidently. Share examples of how you've successfully communicated with clients to resolve issues or provide support.
