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- Tasks: Lead and develop a team in mortgage completions while ensuring top-notch customer service.
- Company: Join a specialist mortgage lender with a focus on teamwork and innovation.
- Benefits: Enjoy 25 days holiday, private medical cover, and a birthday off!
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by coaching your team and improving customer outcomes.
- Qualifications: Experience in mortgage completions or conveyancing and strong management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Manchester Hybrid
Salary: On Application
Benefits:
- 25 days' holiday (rising to 30 with service) + your birthday off
- Generous matched pension + life assurance
- Private medical cover (Bupa)
- Holiday buy/sell scheme (up to 5 days)
- Eye care support + Employee Assistance Programme
- Recognition awards + regular social events
- Strong learning & development opportunities
About the position:
We're excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester. This is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team of Completions Specialists and Administration Specialists. This position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams. This role suits an experienced Completions Manager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.
Responsibilities:
- Coach and develop team members through performance management, 1-2-1s, and ongoing support.
- Support recruitment within Sales Operations.
- Ensure compliance with policies, procedures, and regulatory requirements across the team.
- Manage team resources and capacity to deliver strong customer service and operational performance.
- Collaborate with Sales Operations management to deliver excellent customer outcomes.
- Maintain high-quality outputs within a 'right first time' culture through coaching and feedback.
- Communicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.
- Ensure SLAs and KPIs are consistently achieved across post-offer mortgage processing.
- Build and maintain effective relationships with internal and external stakeholders.
- Resolve customer, broker, and solicitor queries within agreed timescales.
- Manage complaints and escalations promptly and effectively.
- Identify training needs to support service excellence and continuous improvement.
- Recommend process, policy, and service improvements to support operational efficiency.
- Support completion processing activities to maintain SLAs and KPIs.
Experience required:
- Mortgage Completions or Conveyancing experience is a must.
- Must have strong management experience, having built successful teams and helped them flourish through change.
- Full understanding of origination platforms, broker and customer journey and HM Land Registry requirements.
- Full understanding of the UK Finance handbook.
- Strong team player.
- Dedication to deliver to required standards and timescales.
For more information regarding the role, contact us.
Completions Manager in Manchester employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and conveyancing sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Be ready to discuss how your experience aligns with their needs, especially in managing teams and ensuring compliance.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've coached and developed team members, and how you’ve handled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Completions Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Completions Manager role. Highlight your relevant experience in mortgage completions or conveyancing, and don’t forget to showcase your management skills. We want to see how you’ve helped teams flourish!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific experiences that align with the responsibilities listed in the job description. We love a good story!
Showcase Your Team Management Skills: Since this role involves coaching and developing team members, make sure to highlight your management experience. Share examples of how you've supported your team through performance management and training. We’re all about strong leadership here!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to completions and conveyancing. Familiarise yourself with the latest regulations and processes in the mortgage industry, as this will show that you're not just experienced but also current.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you coached team members or improved performance. This will demonstrate your ability to lead and develop others, which is crucial for the Completions Manager role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to communicate effectively with various stakeholders, so being able to express your ideas and experiences without jargon will be key during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving customer complaints or managing team capacity. Prepare by thinking through potential scenarios and your approach to ensuring compliance and operational efficiency.