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- Tasks: Manage mortgage applications, ensuring fast and accurate progression while delivering excellent customer service.
- Company: Dynamic lender in Manchester offering a hybrid work environment.
- Benefits: Generous holiday allowance, private medical cover, and professional development opportunities.
- Other info: Enjoy social events and recognition awards in a vibrant workplace.
- Why this job: Join a supportive team and make a real impact in the mortgage industry.
- Qualifications: Experience in Case Management or Broker Support within residential mortgages is essential.
Employment Type: 6 Month FTC
Location: Manchester Hybrid 2 days WFH
Salary: Up to circa £33,000
Benefits:
- 25 Days rising to 30 days with service + plus your birthday off
- Personal pension scheme with generous matched company contributions
- Life Assurance
- Private Medical cover with Bupa (single cover)
- Holiday buy/sell scheme (up to 5 days)
- Eye care reimbursement
- Employee Assistance Programme
- Recognition awards
- Social events such as paid-for Summer/Christmas Parties
- Superb learning and development opportunities
About the position:
We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A "right first time" mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes.
Responsibilities:
- Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards
- Deliver a first-class broker and customer experience through proactive, clear, and consistent communication throughout the journey
- Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions
- Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements
- Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion
- Proactively manage outstanding requirements, keeping all parties fully informed at every stage
- Refer and escalate complex or non-standard cases to appropriate mandate holders with a clear rationale
- Ensure full compliance with regulatory requirements, internal policies, and governance frameworks
Experience required:
- Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages
- Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria
- Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion
- Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment
- Proven ability to work accurately and efficiently in a fast-paced, SLA-driven setting while supporting brokers and delivering great customer outcomes
For more information regarding the role, please contact us.
Broker Underwriting Support in Manchester employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Underwriting Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and underwriting world. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage processes and compliance. Be ready to discuss your experience with case management and how you've delivered great outcomes in previous roles. Confidence is key, so practice makes perfect!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website for the latest job openings! Applying directly through us not only shows your interest but also gives you a better chance of being noticed. We’re here to help you land that Broker Underwriting Support role!
We think you need these skills to ace Broker Underwriting Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Underwriting Support role. Highlight your experience in case management and any relevant knowledge of residential or second charge mortgages. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've managed applications end-to-end and built strong relationships with brokers. Let us know why you’re excited about joining our team!
Showcase Your Attention to Detail: In this role, accuracy is key. Make sure to highlight your ability to review and verify documentation thoroughly. We love candidates who can demonstrate a 'right first time' mindset, so don’t be shy about sharing your successes in this area!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of residential and second charge mortgages. Understand the lending policies and criteria inside out, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Experience
Prepare specific examples from your previous roles in Case Management or Broker Support. Highlight how you've managed applications end-to-end and delivered great outcomes, as this will show that you can hit the ground running.
✨Communication is Key
Since the role involves a lot of communication with brokers and internal teams, practice articulating your thoughts clearly. Be ready to discuss how you’ve maintained proactive communication in past roles to ensure smooth case progression.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. Think about times when you had to manage outstanding requirements or escalate complex cases, and be prepared to explain your thought process.