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- Tasks: Support customers with mortgage arrears and ensure smooth account servicing.
- Company: Dynamic specialist lending firm focused on tailored finance solutions.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Why this job: Make a real impact on customer outcomes in a supportive team environment.
- Qualifications: Experience in collections or loan servicing with strong attention to detail.
- Other info: Join a collaborative team and enhance your skills in the finance sector.
The predicted salary is between 44000 - 66000 £ per year.
Location: North West London
Salary: Up to £55,000 depending on experience plus benefits
Working Hours: Monday to Friday, 9 am to 5.30 pm
Hybrid: 4 days in the office and one day at home
About the role:
Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products (both regulated and unregulated). They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria.
As a Senior Servicing and Arrears Specialist, you will play a pivotal role within the mortgage servicing and collections team. Working closely with the Servicing and Collections Manager, you will help ensure effective reporting, monitoring, and day-to-day servicing of customer accounts. This is an excellent opportunity for someone looking to develop their career in specialist lending, with scope to make a real impact on customer outcomes and operational efficiency.
Responsibilities:
- Manage and support customers with 1st and 2nd charge mortgages in arrears, ensuring timely resolutions and clear communication.
- Monitor, track, and discuss payment plans with customers to help them stay on track.
- Oversee term-expiring mortgages, ensuring smooth transitions and proactive customer engagement.
- Instruct and liaise with solicitors regarding litigation matters, maintaining compliance and accuracy.
- Provide timely, professional responses to customer queries, delivering an excellent service experience.
- Handle and resolve complaints during the informal stage, demonstrating empathy and problem-solving skills.
- Collaborate effectively with colleagues across multiple departments to achieve business objectives.
- Maintain accurate and up-to-date records, ensuring compliance with internal and regulatory standards.
- Identify and implement process improvements, contributing to greater efficiency and customer satisfaction.
Experience required:
- Knowledge of the collections and litigation process.
- Understanding of compliance requirements, including Treating Customers Fairly (TCF) and Consumer Duty.
- Strong attention to detail.
- Excellent team player with collaborative skills.
- Experience in collections, litigation, or loan servicing, ideally with exposure to term-expiring mortgages.
Senior Servicing and Arrears Specialist in London employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing and Arrears Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Servicing and Arrears Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of collections and litigation processes. Be ready to discuss how you can improve customer outcomes and operational efficiency. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you’ve maintained compliance and accuracy in previous roles. This will demonstrate that you’re the right fit for managing customer accounts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Servicing and Arrears Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Servicing and Arrears Specialist role. Highlight your experience in collections, litigation, or loan servicing, and don’t forget to mention any specific achievements that demonstrate your skills in managing customer accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about specialist lending and how your background aligns with the responsibilities of the role. Keep it concise but impactful, showing us what makes you the perfect fit.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled customer queries or complaints in the past. We want to see your empathy and problem-solving skills in action, so share those stories that highlight your ability to resolve issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of the collections and litigation process. Familiarise yourself with compliance requirements like Treating Customers Fairly (TCF) and Consumer Duty. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Empathy
As a Senior Servicing and Arrears Specialist, you'll be dealing with customers in difficult situations. Prepare examples of how you've handled complaints or resolved issues with empathy and problem-solving skills. This will highlight your ability to connect with customers and provide excellent service.
✨Be a Team Player
Collaboration is key in this role. Think of instances where you've worked effectively with colleagues across different departments. Be ready to discuss how you contributed to achieving business objectives together, as this will demonstrate your teamwork skills.
✨Process Improvement Mindset
The role involves identifying and implementing process improvements. Come prepared with ideas or examples of how you've contributed to greater efficiency and customer satisfaction in previous roles. This shows that you're proactive and focused on continuous improvement.
