At a Glance
- Tasks: Support mortgage servicing enquiries and manage customer queries with professionalism and empathy.
- Company: Established mortgage lender launching a new in-house servicing team.
- Benefits: Flexible hybrid working, generous holiday allowance, private healthcare, and regular social events.
- Other info: Exciting opportunity for ambitious individuals to step into senior roles as the team expands.
- Why this job: Shape a new operational capability and grow your career in a dynamic environment.
- Qualifications: Experience in mortgage servicing and strong communication skills required.
Location: London Hybrid 3 days WFH
Salary: Up to £35,000
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- Competitive benefits package including flexible hybrid working
- Generous holiday allowance
- Pension
- Private healthcare
- Enhanced parental leave
- Life insurance
- EV and cycle-to-work schemes
- Regular social events
About the position:
This is an exciting opportunity as the first hire into a newly created Primary Servicing team within an established mortgage lender, as servicing is brought in-house for the first time. It offers a genuine chance to help shape the function from the ground up and play a key role in building a new operational capability.
The role will support the launch of a new in-house servicing platform, working closely with the product team during testing and go-live to build strong, scalable processes ahead of growth. This is suited to someone ambitious, hands-on, and keen to progress as there will be opportunities to step into more senior roles in the team as the team grows over the next 12-18 months.
Responsibilities:
- Act as the main contact for borrowers, handling mortgage servicing enquiries via phone and email with professionalism, empathy, and efficiency.
- Manage post-completion mortgage servicing activities in line with SLAs, regulatory requirements, and internal procedures.
- Own and resolve borrower queries end-to-end, ensuring clear communication and a positive customer experience.
- Process key account and lifecycle activities, including redemptions, terminations, borrower changes, consent requests, and account maintenance.
- Handle payments queries, including source of funds checks for unexpected transactions.
- Identify and appropriately manage customer vulnerability, ensuring fair treatment in line with Consumer Duty.
- Maintain accurate records across servicing systems and ensure all case notes are fully up to date.
- Liaise with solicitors, third parties, and internal teams to progress cases and resolve issues efficiently.
- Identify, log, and escalate complaints in line with internal and regulatory requirements.
- Contribute to continuous improvement by identifying recurring issues and suggesting process or service enhancements.
- Support internal audits, QA reviews, and compliance checks as required.
Experience and skills required:
- Experience in primary/mortgage servicing is essential.
- Understanding of mortgage account servicing, redemptions, lifecycle events, AML requirements, including source of funds and customer due diligence.
- Consumer Duty mindset with a focus on delivering fair customer outcomes.
- Strong communication skills with the ability to engage effectively with customers and stakeholders.
- High attention to detail with strong numerical and data accuracy skills.
- Excellent organisational skills with the ability to manage a high-volume, fast-paced workload.
- Ability to work collaboratively in a team and adapt in an evolving environment.
- Experience with portfolio landlords and SPV structures is desirable but not essential.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Primary Servicing Specialist in London employer: Stellar Select
As a Primary Servicing Specialist in London, you will join a dynamic and innovative team within an established mortgage lender, where you can significantly influence the development of a new in-house servicing function. The company offers a competitive benefits package, including flexible hybrid working, generous holiday allowance, and opportunities for career progression as the team expands. With a strong focus on employee well-being and a collaborative work culture, this role provides a meaningful chance to contribute to customer satisfaction while advancing your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Servicing Specialist in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Stellar Select. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Primary Servicing Specialist in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Stellar Select.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Stellar Select's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Stellar Select
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Stellar Select.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Stellar Select will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Stellar Select employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
