At a Glance
- Tasks: Support customers in financial difficulty and negotiate repayment plans.
- Company: Join a fast-growing fintech transforming finance management.
- Benefits: 25 days holiday, gym discounts, and a learning budget.
- Other info: Remote work with a collaborative team and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in collections and a passion for customer support.
The predicted salary is between 28000 - 28000 £ per year.
Employment Type: Full Time
Location: Remote
Salary: Up to £28,000
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- 25 days holiday + public holidays
- Additional day off for your birthday
- Charity/voluntary days off
- Option to buy or sell 5 days holiday
- Discounted Gym membership
- Pension scheme
- Learning and Development budget
- Employee assistance programme with holistic wellbeing support
- Lunch and learn sessions
- Free hot drinks and snacks
About the position of the Collections Officer:
We're looking for a customer-focused Collections Officer to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that's transforming the way customers manage their finances. You'll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you're empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career.
Responsibilities required for the role of Collections Officer:
- Support customers throughout the collections journey via telephone, email and live chat
- Build positive relationships while understanding each customer's individual circumstances.
- Negotiate affordable repayment plans and appropriate forbearance solutions.
- Complete income and expenditure assessments to achieve fair customer outcomes.
- Maintain accurate customer records and ensure all activity is fully documented.
- Identify vulnerable customers and provide appropriate support.
- Deliver excellent customer service while meeting FCA and Consumer Duty requirements.
- Work collaboratively with colleagues to improve customer outcomes and identify process improvements.
Experience required for the role of Collections Officer:
- Previous experience within collections, recoveries experience gained in a FCA lending related business will be essential
- Experience supporting customers experiencing financial difficulty.
- Good understanding of FCA regulations, Consumer Duty and Treating Customers Fairly.
- Excellent attention to detail with strong organisational skills.
- A proactive, empathetic and solution-focused approach.
For more information regarding the role of Collections Officer please contact us.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Collections Officer in London employer: Stellar Select
Stellar Select is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid work arrangement in the picturesque setting of Oxfordshire, employees benefit from a comprehensive healthcare cash plan, generous holiday allowance, and continuous development opportunities, making it a rewarding place to build a career in mortgage arrears management.
