At a Glance
- Tasks: Manage diverse mortgage loans and deliver exceptional customer experiences.
- Company: Dynamic financial services firm with a supportive and inclusive culture.
- Benefits: Up to £50,000 salary, bonus, private medical, and 33 days paid time off.
- Other info: Hybrid working options and excellent career development opportunities.
- Why this job: Join a fast-paced environment and make a real impact on customers' financial journeys.
- Qualifications: Experience in mortgage servicing and strong communication skills required.
Location: Buckinghamshire Hybrid 3 days WFH
Salary: Up to £50,000 depending on experience
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- Bonus: Up to 10% based on performance
- Life Insurance: Up to 4x salary
- Private Medical: Vitality cover for you & your family
- Hybrid Working: 3 days from home, flexible options
- Paid Time Off: 33 days
- Pension: Competitive employer contributions
- Wellbeing: Mental & physical health support
- Culture & Growth: Inclusive, supportive team with training, career development
This role offers the opportunity to manage a diverse portfolio of bridging and specialist mortgage loans within a fast-paced and customer-focused environment. You will play a key role in delivering exceptional customer experiences, providing proactive loan servicing, and supporting customers throughout the full loan lifecycle - from post-completion through to redemption. The position also involves early-stage arrears management, where your problem-solving skills and customer-first approach will help deliver positive outcomes while ensuring compliance with company standards and FCA regulations.
Responsibilities:
- Manage the complete servicing journey for bridging and buy-to-let loans, from post-completion through to redemption.
- Proactively monitor loan accounts, including early arrears and watchlist cases, taking appropriate action to minimise risk and resolve missed payments.
- Process refurbishment drawdowns, loan extensions, and redemption requests efficiently and accurately.
- Deliver a responsive and professional customer experience across phone, email, and written correspondence with borrowers and third parties.
- Support new borrowers by making first-payment contact, ensuring clarity around payment schedules and loan obligations.
- Investigate payment issues and work closely with customers to agree suitable solutions and return accounts to good standing.
- Track and report on arrears trends and portfolio performance, contributing valuable insight to the wider business.
- Assist senior management with MI reporting, operational support, and continuous system and process improvements.
- Maintain accurate loan records and ensure all servicing data is updated in line with company and regulatory standards.
- Support specialist servicing and recovery activities where required, gaining exposure to a broad range of cases.
- Produce customer communications including welcome letters, end-of-term reminders, and redemption documentation.
- Take ownership of pre-arrears and watchlist accounts through proactive case management and effective borrower engagement.
- Prepare and issue accurate redemption statements for bridging loan customers and stakeholders.
Experience required:
- Experience in mortgage servicing, arrears management, or portfolio management within Bridging & buy-to-let.
- Experience within an FCA-regulated environment.
- Strong customer-centric mindset and communication skills.
- Data-driven approach with a focus on risk management.
For more information regarding the role, please contact us.
Loan Servicing Manager employer: Stellar Select
As a Loan Servicing Manager in Buckinghamshire, you will thrive in an inclusive and supportive work culture that prioritises employee wellbeing and growth. With benefits such as hybrid working options, competitive bonuses, and comprehensive health coverage, the company fosters a dynamic environment where your contributions are valued and career development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Servicing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and mortgage industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your customer-centric approach. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing arrears and providing solutions, think of examples from your past experiences where you successfully resolved issues for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Loan Servicing Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Loan Servicing Manager role. Highlight your experience in mortgage servicing and arrears management, and don’t forget to showcase your customer-centric mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that align with the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills:Since this role involves managing early-stage arrears, be sure to include examples of how you've successfully resolved issues in the past. We love seeing a proactive approach!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of bridging and buy-to-let loans. Understand the full loan lifecycle and be ready to discuss how you've managed similar portfolios in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Customer-Centric Mindset
Since this role is all about delivering exceptional customer experiences, think of examples where you've gone above and beyond for customers. Be prepared to share specific stories that highlight your problem-solving skills and how you’ve maintained a customer-first approach.
✨Data-Driven Approach
Familiarise yourself with key metrics related to loan servicing and arrears management. Be ready to discuss how you’ve used data to track performance and make informed decisions. This will demonstrate your analytical skills and your ability to contribute valuable insights.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
