At a Glance
- Tasks: Manage Buy to Let loan accounts and build strong borrower relationships.
- Company: Join a specialist bank with a focus on innovative loan servicing.
- Benefits: Enjoy competitive salary, annual bonus, private medical insurance, and 26 days of leave.
- Other info: Dynamic work environment with opportunities for professional development and social events.
- Why this job: Make a real impact in a hands-on role while developing your career in finance.
- Qualifications: Experience in complex Buy to Let lending and excellent communication skills required.
The predicted salary is between 49500 - 55000 £ per year.
Benefits
- Annual bonus scheme
- Pension scheme
- Private medical insurance
- Life insurance, income protection and critical illness cover
- 26 days' annual leave plus two wellbeing days
- Enhanced maternity and paternity pay
- Employee Assistance Programme and virtual GP service
- Season ticket loan
- Cycle-to-work and electric car schemes
- Discounted gym membership
- Professional qualification and development support
- Employee referral bonus
- Social events and wellbeing initiatives
- About the position of the Loan Servicing Case Manager
Join an established specialist bank at an exciting time as it brings the servicing of its Buy to Let and Bridging loan portfolios back in-house.
We're looking for two experienced Loan Servicing Case Managers with an exceptional understanding of complex Buy to Let lending and the ability to manage borrower relationships across a varied complex.
You'll play a key role in onboarding and servicing loans end to end, covering both performing and non-performing loans, from routine account management and upcoming maturities through to arrears, defaults and more complex cases.
While payment-related processes are highly automated, this is a hands-on, borrower-focused role where proactive communication, sound judgement and the ability to understand borrowers' circumstances, property portfolios and lending structures are essential.
Responsibilities required for the role of Loan Servicing Case Manager
- Manage Buy to Let loan accounts end to end.
- Act as the main point of contact for borrowers, building relationships and delivering excellent customer service.
- Proactively manage a portfolio of performing and non-performing loans, including arrears
- Engage with borrowers to resolve issues, encourage timely payments and agree appropriate solutions.
- Identify risks and ensure fair customer outcomes while protecting the bank's interests.
- Maintain accurate records and ensure compliance with internal policies, Consumer Duty and relevant regulatory requirements.
- Collaborate with colleagues and support ad hoc projects and process improvements.
Experience required for the role of Loan Servicing Case Manager
- Experience in complex Buy to Let lending, mortgage servicing or loan administration.
- Experience managing borrower relationships and direct customer contact.
- Experience in Buy to Let Arrears with a good understanding of receiverships
- Understanding of loan servicing processes, risk management and regulatory requirements.
- Excellent organisational skills, with the ability to manage and prioritise a varied caseload.
- Excellent communication, problem-solving and attention to detail.
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Loan Servicing Case Manager employer: Stellar Select
As an AI & CRM Implementation Specialist in a dynamic fintech environment, you will thrive in a culture that values innovation and collaboration. With competitive benefits including a discretionary annual bonus, generous annual leave, and opportunities for professional growth, our company is dedicated to fostering a supportive workplace where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Servicing Case Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Stellar Select. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Loan Servicing Case Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Stellar Select.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Stellar Select's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Stellar Select
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Stellar Select.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Stellar Select will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Stellar Select employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
