At a Glance
- Tasks: Support banking systems and provide IT assistance in a dynamic financial services environment.
- Company: Fast-growing financial services provider focused on inclusivity and innovation.
- Benefits: Generous holiday, pension contributions, health insurance, and employee discounts.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Join a collaborative team and make a real impact on banking technology.
- Qualifications: 1-2 years of IT support experience, ideally in financial services.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks.
Salary: On Application
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- 15% Contributory Pension (10% Employer, 5% Employee)
- 26 days holiday plus bank holidays, and a day off for your birthday
- Discretionary Bonus Scheme & Annual salary reviews
- Paid sick leave & Digital GP
- 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover
- Income Protection
- Enhanced maternity, paternity and shared parental leave
- Menopause support
- Paid Carers leave
- Charity Day
- Employee Assistance Programme
- Cycle2work Scheme
- Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and 'away'
About our client and the role:
Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business.
Responsibilities:
- Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades.
- Provide first and second-line IT support across business applications, hardware, and operational systems.
- Manage and update incident and defect records within Finova and internal service management systems.
- Maintain and improve process documentation, procedures, and system guides.
- Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations.
- Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation.
- Lead the planning and delivery of major and quarterly Finova system releases and upgrades.
- Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution.
- Support internal audits, compliance reviews, and regulatory requirements where required.
- Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer.
- Investigate system issues, perform root cause analysis, and provide effective problem resolution.
- Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement.
- Build, configure, and maintain user devices, including machine deployments and rebuilds.
- Provide technical guidance and specialist support to colleagues across the organisation.
- Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions.
Experience and skills required:
- At least 1-2 years' experience in an IT support role.
- Experience operating within a regulated industry, with financial services or banking experience considered an advantage.
- Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android).
- Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow.
- Proven ability to manage competing priorities and work effectively in a fast-paced environment.
- Self-motivated with the ability to work independently and take ownership of tasks.
- Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately.
- Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively.
- Quick to understand business requirements and translate them into effective system configurations and technical solutions.
For more information regarding this role please contact us.
Junior Banking Systems Support Analyst employer: Stellar Select
Our client is a dynamic financial services provider located in Hertfordshire, offering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including a generous pension scheme, extensive holiday allowance, and support for family leave, employees are empowered to thrive both personally and professionally. The role of Junior Banking Systems Support Analyst presents an exciting opportunity to engage with cutting-edge banking systems while contributing to meaningful projects within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Banking Systems Support Analyst
✨Get Involved with Campus Finance Societies
Join your university's finance or investment society — they're a goldmine for networking, guest lectures, and career fairs. These societies often host employers looking for entry-level talent like you, so get involved and make yourself known!
✨Attend Industry Workshops and Webinars
Look for workshops and webinars focused on banking and financial services. These events not only boost your knowledge but also let you connect with industry professionals who could help you land that entry-level role at places like Stellar Select.
✨Leverage LinkedIn for Informational Interviews
Take advantage of LinkedIn to reach out to professionals working in banking, especially those who've started in entry-level positions. Politely ask for a quick chat about their experience and any advice they might have on breaking into the field.
✨Apply Directly through Company Websites
Don't just rely on job boards. Head directly to Stellar Select's careers page and look for their entry-level openings. They might have opportunities that aren’t advertised widely, so keep checking back for new listings!
We think you need these skills to ace Junior Banking Systems Support Analyst
Some tips for your application 🫡
Splash Your Skills on Your CV:In the banking and financial services realm, it's all about numbers and analysis. Make sure to highlight any relevant coursework, internships, or projects where you've used skills like financial modelling, data analysis, or risk assessment. Show us you can crunch those numbers!
Educational Achievements Matter:For an entry-level role, your grades and academic accomplishments are key. If you have any certifications, like CFA Level 1 or something similar, don’t forget to include them. We love seeing ambition and commitment to the industry, so flaunt those achievements!
Craft a Personal Touch in Your Cover Letter:Your cover letter is your chance to show us your enthusiasm for banking and finance! Share why you're passionate about the industry and how your studies or previous experiences have prepared you for this role. We want to see that spark and motivation!
Use the Right Format and Language:In banking, clarity is king. Use a clean, professional format for your CV and cover letter. Make sure to avoid jargon, but don’t shy away from technical terms where appropriate – just keep it all clear and easy to read. Let’s see your professionalism shine through!
How to prepare for a job interview at Stellar Select
✨Brush Up on Your Financial Knowledge
Since you're diving into the banking and financial services industry, make sure you're up to speed with current market trends and financial concepts. Be prepared to discuss things like interest rates and investment strategies, as you might get some technical questions that gauge your understanding.
✨Show Off Your Analytical Skills
Analytical skills are key in banking, so be ready to showcase how you've used them in your studies or any relevant projects. Prepare to tackle case studies or hypothetical financial scenarios during the interview that require you to analyse data and make informed decisions.
✨Demonstrate Your Team Spirit
As this is an entry-level role, they’ll likely look for how well you can collaborate and fit into their team. Think of examples from group projects or internships where you successfully worked with others. It'll help show that you're keen to learn and grow in a team-oriented environment.
✨Prepare Thoughtful Questions
Approach your interview with curiosity! Prepare insightful questions that reflect your knowledge of the industry, such as asking about the latest technology being implemented in their services. It shows you're genuinely interested in the company's operations and future.
