Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for a dynamic financial services company.
- Company: Join a fast-growing financial services provider with a focus on inclusivity and innovation.
- Benefits: Enjoy 26 days holiday, private health insurance, and a day off for your birthday!
- Why this job: Make a real impact by supporting cutting-edge technology in a collaborative environment.
- Qualifications: 3-5 years in IT support and strong knowledge of Microsoft technologies required.
- Other info: Great career growth opportunities and a chance to mentor junior team members.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks)
Salary: On Application
Hours: Monday - Friday 9 am - 5 pm
Benefits:
- 15% Contributory Pension (10% Employer, 5% Employee)
- 26 days holiday plus bank holidays, and a day off for your birthday
- Discretionary Bonus Scheme & Annual salary reviews
- Paid sick leave & Digital GP 24/7
- Private Health Insurance, Critical Illness Insurance & Dental Cover
- Income Protection
- Enhanced maternity, paternity and shared parental leave
- Menopause support
- Paid Carers leave
- Charity Day
- Employee Assistance Programme
- Cycle2work Scheme
- Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and "away" days.
About our client and the role of IT Support Analyst:
Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions.
Responsibilities:
- Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support
- Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service
- Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices
- Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal
- Support, contribute to, and lead IT projects as required
- Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents
- Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune
- Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies
- Deliver IT training, including new joiner inductions and ongoing user training
- Support and mentor junior team members through knowledge sharing
Experience and skills required:
- 3-5 years' experience in an IT support role
- Microsoft (or similar) certifications are desirable
- Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD
- Knowledge of the UK banking or financial services environment
- Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics
- Ability to prioritise workload, work independently, and remain self-motivated
- Strong analytical and problem-solving skills, with the ability to identify business risks and escape appropriately
- Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users
- High attention to detail with a proactive, can-do attitude
For more information regarding the role of IT Support Analyst please contact us.
IT Support Analyst employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s values. They’re big on inclusivity and innovation, so be ready to share how you embody these traits in your work.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be prepared to discuss specific examples of how you've tackled IT issues in the past, especially in a fast-paced environment like financial services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially in 1st, 2nd, and 3rd line support, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT support and how you align with our client's values of inclusivity and innovation. Share specific examples of how you've tackled technical challenges in the past.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Microsoft technologies, Azure AD, and any certifications you have. This is your chance to shine!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Stellar Select
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies like Office 365, Windows 11, and Azure AD. Be ready to discuss your experience with these tools and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your analytical skills and ability to handle pressure.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. During the interview, focus on clear communication and ensure you can articulate your thoughts without jargon.
✨Emphasise Team Collaboration
This role involves liaising with various teams and mentoring junior members. Be prepared to discuss your experience working in a team environment and how you’ve contributed to collaborative projects. Highlight any leadership or training experiences you've had.
