Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise the mortgage servicing lifecycle with a focus on customer satisfaction.
- Company: Join a forward-thinking company in the innovative later-life mortgage lending sector.
- Benefits: Enjoy 30 days holiday, health cash plan, and professional development opportunities.
- Why this job: Make a real impact in a fast-growing business while driving process improvements.
- Qualifications: Experience in UK mortgage operations and strong leadership skills are essential.
- Other info: Hybrid work model with 2 days in the office and 3 days remote.
The predicted salary is between 43200 - 72000 £ per year.
Location: London Hybrid 2 days in the office, 3 WFH
Salary: Confirmed on application
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 30 days holiday plus bank holidays
- Salary sacrifice pension scheme
- Employee assistance programme
- Health cash plan
- Growth share
- Professional development and growth opportunities
- Annual discretionary bonus
About the position:
We are seeking a dynamic individual to lead and oversee the full mortgage servicing lifecycle, from post-offer through redemption. In this role, you will manage both in-house teams and key external service providers to ensure efficient, customer-focused operations. This senior role requires strong leadership, deep mortgage operations experience, and a passion for regulatory compliance and continuous improvement. You will drive process optimisation, build collaborative partnerships, and support the delivery of excellent service in a fast-growing, innovative lending business. If you are a strategic thinker with a hands-on approach and a desire to make a real impact, this is an exciting opportunity to join a forward-thinking company at the forefront of later-life mortgage lending.
Responsibilities:
- Develop and optimise customer-focused mortgage servicing processes.
- Manage a mix of in-house and outsourced servicing operations.
- Ensure seamless collaboration between internal teams and external partners.
- Set and monitor KPIs, SLAs, and quality standards.
- Identify and implement operational improvements.
- Oversee resourcing to meet service demands.
- Lead the rollout of third-party servicing for Lifetime mortgages.
- Report servicing performance to senior leadership.
- Manage key supplier relationships and contracts.
- Ensure regulatory compliance and address any gaps.
- Support risk and vulnerability governance committees.
Experience and skills required:
- UK mortgage operations experience, ideally with later-life lending and primary/special servicing.
- In-depth knowledge of relevant regulations (FCA, GDPR, MCOB).
- Strong leadership skills with a track record of developing high-performing teams.
- Experience supporting growth in scale-up servicing environments preferred.
- Excellent negotiation, communication, and stakeholder management abilities.
- Analytical and data-driven problem solver.
- Proficient with mortgage technology, automation, and AI tools.
- Strategic, adaptable leader with high emotional intelligence and collaborative approach.
For more information regarding this role please contact us. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Head of Servicing employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Servicing
✨Tip Number 1
Familiarise yourself with the latest regulations in mortgage servicing, especially those related to later-life lending. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with professionals in the mortgage industry, particularly those who have experience in servicing roles. Attend relevant events or join online forums to build connections that could provide insights or referrals for the Head of Servicing position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process optimisation in previous roles. Highlighting your hands-on approach and strategic thinking will resonate well with our leadership team during the interview.
✨Tip Number 4
Research StudySmarter's values and recent initiatives in the mortgage sector. Tailoring your conversation to align with our mission and demonstrating your passion for innovation will set you apart as a candidate who truly fits our culture.
We think you need these skills to ace Head of Servicing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your UK mortgage operations experience, particularly in later-life lending. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to develop high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for regulatory compliance and continuous improvement. Mention specific examples of how you've driven process optimisation in previous roles, and explain why you're excited about the opportunity to lead servicing at this innovative company.
Highlight Relevant Skills: Clearly outline your knowledge of relevant regulations such as FCA, GDPR, and MCOB. Discuss your experience with mortgage technology and automation tools, as well as your analytical problem-solving abilities, to show you are well-suited for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a senior role like Head of Servicing.
How to prepare for a job interview at Stellar Select
✨Showcase Your Leadership Skills
As a Head of Servicing, strong leadership is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your ability to develop high-performing teams and drive process optimisation.
✨Demonstrate Regulatory Knowledge
Familiarise yourself with relevant regulations such as FCA, GDPR, and MCOB. Be ready to discuss how you have ensured compliance in previous roles and how you would address any regulatory gaps in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of specific scenarios where you've identified operational improvements or managed supplier relationships effectively.
✨Highlight Your Analytical Skills
Since the role requires an analytical and data-driven approach, be prepared to discuss how you've used data to inform decisions in mortgage operations. Share examples of KPIs or SLAs you've set and monitored in past roles.
