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- Tasks: Investigate fraud cases and protect customers from financial crime.
- Company: Join an innovative Fintech Credit Card Provider making a real impact.
- Benefits: Enjoy 25 days holiday, gym discounts, and a learning budget.
- Why this job: Be part of a mission-driven culture with hybrid working options.
- Qualifications: 4+ years in fraud investigation with strong attention to detail required.
- Other info: Work Monday to Friday, 9 am to 5 pm, in London.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Location: London Hybrid 3 days office based, 2 days WFH
Salary: £32,000 to £37,000
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- 25 days holiday + public holidays
- Additional day off for your birthday
- Charity/voluntary days off
- Option to buy or sell 5 days holiday
- Discounted Gym membership
- Pension scheme
- Learning and Development budget
- Employee assistance programme with holistic wellbeing support
- Lunch and learn sessions
- Free hot drinks and snacks
About the position:
We are proud to be working in close partnership with an innovative Fintech Credit Card Provider to recruit passionate individuals ready to take on the fight against fraud and financial crime. With hybrid working options and a mission-driven culture, this is your chance to step into a high-impact role! As a Fraud and Financial Crime Investigator, you will play a key role in protecting the business and its customers - handling a variety of fraud and financial crime cases from the very first application, right through the entire customer journey.
Responsibilities required for the role:
- Investigating potential fraud and financial crime across applications and active accounts, ensuring swift and fair outcomes.
- Using tools like Cifas and Cross Core to assess risk and support informed decisions.
- Handling customer disputes with care - resolving issues and protecting genuine customers.
- Taking quick, decisive action to minimise fraud losses and recover funds where possible.
- Preparing clear, accurate reports for external bodies such as Cifas and law enforcement.
- Staying ahead of fraud trends and using your insight to improve our processes.
- Supporting the Head of Fraud & Financial Crime in shaping and enhancing fraud policies and procedures.
Experience required for the role:
- 4+ years' experience in Fraud or Financial Crime investigation roles
- Sharp attention to detail and a knack for uncovering the not-so-obvious
- Confident using investigative tools and research methods to support sound decisions
- Solid understanding of fraud risks, types, and regulatory frameworks
- Comfortable working with Microsoft Office and general business tools
- Strong communication skills with the ability to engage empathetically with both customers and colleagues
- Team player with a proactive mindset and great time management
- Experience with chargebacks, disputes, and refunds is a plus
For more information regarding the role, please contact us.
Fraud Investigator employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator
✨Tip Number 1
Familiarise yourself with the latest fraud trends and tools like Cifas and Cross Core. Being knowledgeable about these resources will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the fraud investigation sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Prepare for situational interview questions by thinking of specific examples from your past experience. Highlight instances where you successfully resolved disputes or uncovered fraud, showcasing your attention to detail and problem-solving skills.
✨Tip Number 4
Demonstrate your understanding of regulatory frameworks related to fraud and financial crime during your discussions. This knowledge will set you apart as a candidate who is not only experienced but also well-versed in compliance and risk management.
We think you need these skills to ace Fraud Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in fraud or financial crime investigations. Use specific examples that demonstrate your attention to detail and ability to handle customer disputes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fighting fraud and financial crime. Mention your experience with investigative tools and your understanding of fraud risks, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and your ability to work empathetically with customers. These traits are essential for resolving disputes and protecting genuine customers.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Fraud Investigator.
How to prepare for a job interview at Stellar Select
✨Showcase Your Experience
Make sure to highlight your 4+ years of experience in fraud or financial crime investigations. Be prepared to discuss specific cases you've handled and the outcomes, as this will demonstrate your capability and expertise in the field.
✨Familiarise Yourself with Tools
Since the role involves using tools like Cifas and Cross Core, it’s a good idea to familiarise yourself with these platforms beforehand. If you have experience with similar tools, be ready to explain how you used them effectively in past roles.
✨Demonstrate Attention to Detail
Given the nature of the job, attention to detail is crucial. Prepare examples that showcase your ability to spot discrepancies or unusual patterns in data, as this will be key in your role as a Fraud Investigator.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific fraud cases. Think through your thought process and decision-making steps, as this will show your analytical skills and proactive mindset.
