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- Tasks: Investigate fraud cases and protect customers from financial crime.
- Company: Join an innovative Fintech Credit Card Provider making a real impact.
- Benefits: Enjoy 25 days holiday, gym discounts, and a learning budget.
- Why this job: Be part of a mission-driven culture with hybrid work options.
- Qualifications: 4+ years in fraud investigation with strong attention to detail.
- Other info: Work in a supportive team environment with opportunities for growth.
The predicted salary is between 28000 - 37000 £ per year.
Location: London Hybrid 3 days office based, 2 days WFH
Salary: £32,000 to £37,000
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- 25 days holiday + public holidays
- Additional day off for your birthday
- Charity/voluntary days off
- Option to buy or sell 5 days holiday
- Discounted Gym membership
- Pension scheme
- Learning and Development budget
- Employee assistance programme with holistic wellbeing support
- Lunch and learn sessions
- Free hot drinks and snacks
About the position:
We're proud to be working in close partnership with an innovative Fintech Credit Card Provider to recruit passionate individuals ready to take on the fight against fraud and financial crime. With hybrid working options and a mission-driven culture, this is your chance to step into a high-impact role! As a Fraud and Financial Crime Investigator, you'll play a key role in protecting the business and its customers - handling a variety of fraud and financial crime cases from the very first application, right through the entire customer journey.
Responsibilities required for the role:
- Investigating potential fraud and financial crime across applications and active accounts, ensuring swift and fair outcomes.
- Using tools like Cifas and Cross Core to assess risk and support informed decisions.
- Handling customer disputes with care - resolving issues and protecting genuine customers.
- Taking quick, decisive action to minimise fraud losses and recover funds where possible.
- Preparing clear, accurate reports for external bodies such as Cifas and law enforcement.
- Staying ahead of fraud trends and using your insight to improve our processes.
- Supporting the Head of Fraud & Financial Crime in shaping and enhancing fraud policies and procedures.
Experience required for the role:
- 4+ years' experience in Fraud or Financial Crime investigation roles
- Sharp attention to detail and a knack for uncovering the not-so-obvious
- Confident using investigative tools and research methods to support sound decisions
- Solid understanding of fraud risks, types, and regulatory frameworks
- Comfortable working with Microsoft Office and general business tools
- Strong communication skills with the ability to engage empathetically with both customers and colleagues
- Team player with a proactive mindset and great time management
- Experience with chargebacks, disputes, and refunds is a plus
For more information regarding the role please contact us.
Fraud Investigator employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator
✨Tip Number 1
Familiarise yourself with the latest fraud trends and tools like Cifas and Cross Core. Being knowledgeable about these resources will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the fraud investigation sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at companies like us.
✨Tip Number 3
Prepare for situational interview questions by thinking of specific examples from your past experience where you've successfully handled fraud cases. This will showcase your problem-solving skills and ability to act decisively under pressure.
✨Tip Number 4
Demonstrate your communication skills by practicing how you would explain complex fraud scenarios to both customers and colleagues. Clear communication is key in this role, so showing that you can engage empathetically will set you apart.
We think you need these skills to ace Fraud Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud or financial crime investigation. Use specific examples that demonstrate your attention to detail and investigative skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fighting fraud and financial crime. Mention your experience with tools like Cifas and Cross Core, and explain how you can contribute to the company's mission.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to handle customer disputes empathetically. These soft skills are just as important as your technical abilities in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for a Fraud Investigator.
How to prepare for a job interview at Stellar Select
✨Showcase Your Experience
Make sure to highlight your 4+ years of experience in fraud or financial crime investigation. Be prepared to discuss specific cases you've handled and the outcomes, demonstrating your ability to manage complex situations.
✨Demonstrate Attention to Detail
Since this role requires a sharp attention to detail, prepare examples that showcase your investigative skills. Discuss how you've uncovered critical information in past roles and how it impacted the outcome of your investigations.
✨Familiarise Yourself with Tools
Get comfortable with tools like Cifas and Cross Core before the interview. Being able to discuss how you've used these or similar tools in your previous roles will show your readiness for the position.
✨Communicate Empathetically
Strong communication skills are essential for this role. Practice how you would engage with customers and colleagues empathetically, especially when resolving disputes. This will demonstrate your ability to handle sensitive situations effectively.
