Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage mortgage arrears cases and support customers with sustainable repayment solutions.
- Company: Growing team in a dynamic financial services environment.
- Benefits: Up to £35,000 salary, 23 days holiday, health plans, and ongoing development opportunities.
- Why this job: Join an ambitious team and make a real difference in customers' lives.
- Qualifications: Experience in mortgage collections or arrears, strong communication skills required.
- Other info: Hybrid work model with excellent career growth potential.
The predicted salary is between 28000 - 42000 £ per year.
Location: Oxfordshire Hybrid 2-3 days from home
Salary: Up to circa £35,000 depending on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 23 days holiday plus bank and public holidays
- Simply Health Cash plan
- Employee assistance programme
- Bupa (after qualifying period)
- Free Legal and Conveyance fees
- Volunteering days off
- Enhanced Maternity and Paternity Leave
- Company sick pay
- Ongoing learning and development opportunities
About the position of the Collections Specialist:
This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You'll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment. We are specifically seeking candidates with recent mortgage collections, arrears, or litigation experience from a lender or mortgage or loan servicing business who are looking to grow their careers alongside an expanding and ambitious team.
Responsibilities for the role of Collections Specialist:
- Manage customer enquiries and arrears cases in line with company policies and regulatory requirements.
- Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions.
- Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes.
- Identify and support vulnerable customers in line with policy and client expectations.
- Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns.
- Liaise with internal teams and third-party partners to ensure timely and compliant case progression.
Experience and skills required for the role of Collections Specialist:
- Proven experience in mortgage arrears, litigation, or mortgage servicing.
- Good understanding of the legal and regulatory framework for mortgage lending and administration.
- Strong customer-focused approach, with an awareness of Consumer Duty.
- Excellent communication skills, both written and verbal, with a high level of professionalism and integrity.
For more information regarding the role of Collections Specialist, please contact us.
Collections Specialist employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and collections industry. You never know who might have a lead on that perfect Collections Specialist role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of mortgage arrears and litigation. We want you to show off your expertise and how you can bring value to the team. Practice common interview questions and think about how your experience aligns with the job description.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a simple way to reinforce your interest and professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that Collections Specialist gig! We’re always looking for passionate candidates, and applying directly can sometimes give you an edge over others. Let’s get you that dream job!
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Specialist role. Highlight your experience in mortgage arrears and litigation, and don’t forget to showcase your customer-focused approach. We want to see how you can bring your skills to our growing team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description. We love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your mortgage collections and arrears knowledge. Understand the legal and regulatory framework, as well as the company's policies. This will show that you're not just interested in the role but also prepared to tackle the challenges that come with it.
✨Show Empathy
As a Collections Specialist, you'll be dealing with customers who may be in difficult situations. Practice how to communicate with empathy and professionalism. Think about examples from your past experience where you've successfully supported customers through tough times.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a complaint or assessing a customer's financial situation. Prepare specific examples from your previous roles that demonstrate your problem-solving skills and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, ongoing training opportunities, or how the company supports its employees in managing vulnerable customers. This shows your genuine interest in the role and the company culture.
