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- Tasks: Support customers in financial difficulty and manage collections and litigation cases.
- Company: Dynamic company in Watford with a focus on customer care.
- Benefits: Competitive salary, pension scheme, private healthcare, and social events.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in loan servicing or customer service, strong communication skills.
- Other info: Great development opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Watford
Salary: Competitive and based on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- Contributory Pension scheme
- Private Medical Healthcare
- Life Assurance
- Dental Plan
- Free eye tests
- Annual leave purchase scheme
- Social events
- Refreshments
- 20 days annual leave with bank and public holidays on top
- Perk box
- Superb development opportunities
About the position:
You will support customers by phone, email, and post, agreeing on sustainable repayment plans, managing loans approaching term end, and handling a mix of collections and litigation cases, including more complex matters. You will work closely with external partners, ensure invoices and redemptions are processed accurately, and always uphold fair customer outcomes.
Responsibilities:
- Support customers in financial difficulty by phone, email, and post, agreeing sustainable repayment solutions (e.g., arrangements, capitalisation, forbearance, payment holidays).
- Proactively contact customers in arrears to understand their circumstances and set realistic plans to clear arrears within the mandate.
- Maintain strong compliance and ensure Treating Customers Fairly (TCF) principles are upheld.
- Follow set processes to assess all available options and escalate cases outside mandate.
- Manage loans approaching term end, discussing exit strategies and next steps.
- Meet all SLA requirements and monitor performance.
- Review and process third-party invoices, resolving discrepancies.
- Handle all collections and litigation cases via phone, email, and post, ensuring timely and satisfactory resolution.
- Collaborate with solicitors, receivers, and surveyors on litigation and complex case matters (e.g., defended claims, fraud, title issues).
- Produce redemption figures and manage related queries in line with the process.
Experience and skills required:
- Loan servicing experience is essential with a background in Customer Service, Arrears Management, or Litigation within the mortgage sector (preferred).
- Strong telephone communication and negotiation skills.
- Excellent attention to detail with a logical, organised approach.
- Able to work independently and as part of a team.
- Proactive, self-motivated, and able to prioritise effectively.
- Confident in managing challenging conversations and working under pressure.
For more information regarding the role, please get in touch with us.
Collection and Litigation Specialist employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Litigation Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Collection and Litigation Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to collections and litigation. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle challenging conversations.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, especially any successful repayment plans or complex cases you've managed. We want to see how you’ve made a difference in previous roles, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collection and Litigation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collection and Litigation Specialist role. Highlight your experience in loan servicing, customer service, and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your strong telephone and negotiation skills in your application. We’re looking for someone who can handle challenging conversations with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you understand the ins and outs of collections and litigation. Brush up on relevant laws, regulations, and best practices in the mortgage sector. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your strong telephone communication and negotiation skills. Think of examples from your past experiences where you successfully managed challenging conversations or resolved disputes.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, highlight instances where your meticulous nature helped prevent errors or improved processes. You might even want to mention how you handle discrepancies in invoices or manage complex cases.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice how you would approach a customer in arrears or a complex litigation case. This will help you articulate your thought process and decision-making skills effectively.
