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- Tasks: Support customers with mortgage arrears and ensure smooth account servicing.
- Company: Dynamic specialist lending firm in North West London.
- Benefits: Up to £55,000 salary, hybrid work, and career development opportunities.
- Why this job: Make a real impact on customer outcomes in a growing industry.
- Qualifications: Experience in collections or loan servicing with strong attention to detail.
- Other info: Collaborative team environment with a focus on compliance and customer satisfaction.
The predicted salary is between 42000 - 66000 £ per year.
Location: North West London
Salary: Up to £55,000 depending on experience plus benefits
Working Hours: Monday to Friday, 9 am to 5.30 pm
Hybrid: 4 days in the office and one day at home
About the role
Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products (both regulated and unregulated). They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria.
As a Senior Servicing and Arrears Specialist, you will play a pivotal role within the mortgage servicing and collections team. Working closely with the Servicing and Collections Manager, you will help ensure effective reporting, monitoring, and day-to-day servicing of customer accounts. This is an excellent opportunity for someone looking to develop their career in specialist lending, with scope to make a real impact on customer outcomes and operational efficiency.
Responsibilities
- Manage and support customers with 1st and 2nd charge mortgages in arrears, ensuring timely resolutions and clear communication.
- Monitor, track, and discuss payment plans with customers to help them stay on track.
- Oversee term-expiring mortgages, ensuring smooth transitions and proactive customer engagement.
- Instruct and liaise with solicitors regarding litigation matters, maintaining compliance and accuracy.
- Provide timely, professional responses to customer queries, delivering an excellent service experience.
- Handle and resolve complaints during the informal stage, demonstrating empathy and problem-solving skills.
- Collaborate effectively with colleagues across multiple departments to achieve business objectives.
- Maintain accurate and up-to-date records, ensuring compliance with internal and regulatory standards.
- Identify and implement process improvements, contributing to greater efficiency and customer satisfaction.
Experience required
- Knowledge of the collections and litigation process.
- Understanding of compliance requirements, including Treating Customers Fairly (TCF) and Consumer Duty.
- Strong attention to detail.
- Excellent team player with collaborative skills.
- Experience in collections, litigation, or loan servicing, ideally with exposure to term-expiring mortgages.
For more information regarding the role of Senior Servicing and Arrears Specialist, please contact us.
Senior Servicing and Arrears Specialist in City of London employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing and Arrears Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Servicing and Arrears Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their approach to specialist lending and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to collections and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Senior Servicing and Arrears Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of collections, litigation, and mortgage servicing to show us you're the right fit for the Senior Servicing and Arrears Specialist role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about specialist lending. Share specific examples of how you've managed customer accounts or resolved complaints, as this will help us see your problem-solving skills in action.
Showcase Your Attention to Detail: In both your CV and cover letter, demonstrate your strong attention to detail. Mention any processes you've improved or compliance standards you've adhered to, as this is crucial for the role and will catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of the collections and litigation process. Familiarise yourself with compliance requirements like Treating Customers Fairly (TCF) and Consumer Duty. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled customer complaints or difficult situations in the past. Highlight your empathy and problem-solving skills, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be a Team Player
Since collaboration is key in this role, think of instances where you've worked effectively with colleagues across different departments. Be ready to discuss how you contributed to achieving business objectives and how you can bring that collaborative spirit to their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and operational efficiency. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
