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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely resolutions in mortgage servicing.
- Company: Specialist lending firm in North West London with a focus on customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for process improvements.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Knowledge of collections processes and strong collaboration skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
A specialist lending firm in North West London is seeking a Senior Servicing Account Manager to enhance its mortgage servicing and collections team. The ideal candidate will manage customer accounts, ensuring timely resolutions and excellent service.
Responsibilities include:
- Overseeing mortgage arrears
- Compliance
- Process improvements to enhance customer satisfaction
This role offers a hybrid working model, allowing for 4 days in the office and one day at home. Applicants should have knowledge of collections processes and a collaborative spirit.
Senior Servicing Account Manager (Hybrid) - Specialist Lending in City of London employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing Account Manager (Hybrid) - Specialist Lending in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the lending and mortgage industry. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and compliance. We want to show that you’re not just a fit for the role but also for the team culture.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've handled mortgage arrears or improved processes in past roles. This will demonstrate your expertise and collaborative spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Servicing Account Manager (Hybrid) - Specialist Lending in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage servicing and collections. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've improved customer satisfaction or managed accounts effectively.
Showcase Your Collaborative Spirit: Since we value teamwork, mention any experiences where you’ve worked closely with others to achieve goals. We love seeing candidates who can bring a collaborative approach to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Stellar Select
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage servicing and collections processes. Familiarise yourself with the latest trends in the industry, as well as any compliance regulations that might be relevant. This will show the interviewers that you're not just a good fit for the role, but also genuinely interested in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues related to mortgage arrears. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how you handle challenges.
✨Emphasise Teamwork
Since this role requires a collaborative spirit, be ready to discuss how you've worked effectively within a team in previous positions. Highlight any specific projects where teamwork led to improved customer satisfaction or process enhancements, as this will resonate well with the firm's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and how they measure success in their mortgage servicing team. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your own values.
