Senior Quality Assurance Officer in City of London

City of London Full-Time No home office possible

Job Title: Senior Quality Assurance Officer

Location: London, Hybrid 3 days a week in the office

Salary: Up to 60,000

Working Hours: Monday – Friday 9 am – 5.30 pm

Benefits:

25 Days Holiday
Pension scheme
Private healthcare
Discretionary Bonus
Other flexible benefits

About the role of Senior Quality Assurance Officer:

This is an exciting opportunity for an experienced Senior Quality Assurance professional to design, implement, and lead a stand‑alone Quality Assurance function within a growing specialist lending business. The role offers significant autonomy and influence, working closely with Compliance and senior stakeholders to ensure robust quality standards across the business.

The successful candidate will bring strong quality assurance experience gained within a mortgage lending environment, with exposure to both underwriting and loan servicing activities. You will play a key role in embedding a risk‑based quality assurance framework, assessing first‑line controls, and ensuring positive customer outcomes in line with FCA and PRA expectations.

This position is ideal for a proactive individual who enjoys building processes from the ground up, identifying areas of risk or customer detriment, and driving continuous improvement across lending, servicing, and third‑party oversight.

Responsibilities required for the role of Senior Quality Assurance Officer:

Operates an independent quality assurance role
Customer outcomes, lending and servicing file reviews – CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments
Call Listening – pre‑completion calls and servicing calls
All third‑party due diligence activities – broker registrations, solicitors panel and other third parties
Performs ongoing oversight of quality assurance activities performed by outsourced third parties
Assess first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters
Utilises management information to highlight business areas for quality work
Undertakes ad hoc quality assurance activities, case/account investigations
Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions
Supports the Senior Compliance Officer in day‑to‑day assurance activities such as customer due diligence and customer risk assessments, and complaints administration.
Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee

Experience required for the role of Senior Quality Assurance Officer:

Minimum 1 years\’ experience in a similar QA/Compliance role at a mortgage lender
Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL
Strong attention to detail and analytical skills