Job Description Job Title: Primary Servicing Account Manager Location: Watford - Office Based Hours: Monday to Friday 9am to 5:30 pm Private Medical Healthcare ~ Dental Scheme ~ Additional half-day annual leave on your Birthday ~ Annual leave purchase scheme ~ Pension Scheme ~ Free eye tests ~ Christmas and Summer Social Events ~ Fresh fruit in the office ~20 days holiday plus public and bank holidays About the Primary Servicing Account Manager: We're excited to be recruiting for a fast paced and growing mortgage company who are looking for a driven and personable Primary Servicing Account Manager to be a trusted point of contact for our customers, providing clear guidance, practical support, and a consistently high level of service. This is a great opportunity for someone who enjoys building strong customer relationships, taking ownership of challenges, and finding effective solutions in a dynamic, fast-moving environment. If you're motivated by helping people and making every customer interaction count, we'd be keen to hear from you. Responsibilities of Primary Servicing Account Manager: Reviewing and verifying all new account uploads to ensure accuracy and completeness. Managing daily cash allocation, ensuring all funds are accurately applied to the correct accounts, including reconciliation against company bank accounts. Managing all Servicing team banking activities, including cash and card allocations, redemptions and part settlements. Managing E-DS1 uploads, Payment Holiday overpayments, exits and refunds, and reviewing the Credit Arrears Report. Reviewing and actioning accounts showing a credit balance at month end using the Daily Arrears Report, and escalating relevant cases to the Senior Servicing Manager. Implementing Bank of England base rate changes and managing associated complaints where required. Handling calls from customers and third parties, providing support with loan administration and resolving queries in a professional and timely manner. Experience required for Primary Servicing Account Manager: Experience in customer service within financial services is essential. Experience in servicing existing mortgage or loan accounts is highly advantageous. Good telephone skills and attention to detail For more information regarding the role of Primary Servicing Account Manager, please get in touch with us.
Account Services Director in Watford employer: Stellar Select Limited
As an Underwriter in Rotherham, you will join a company that prioritises employee wellbeing and development, offering competitive benefits such as generous holiday allowances, health and financial support, and flexible working options. The work culture fosters collaboration and integrity, ensuring that you have the opportunity to grow your career while delivering exceptional service to customers and brokers alike.
