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For Companies At a Glance
- Tasks: Manage mortgage servicing and arrears, ensuring fair treatment for customers.
- Company: Join an award-winning Specialist Mortgage Lender with a supportive culture.
- Benefits: Enjoy flexible working, generous holidays, health insurance, and social events.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in mortgage debt collection and a customer-focused mindset.
- Other info: Fast-paced environment with opportunities for growth and a good sense of humour valued.
The predicted salary is between 36000 - 48000 £ per year.
Overview
Job Title: Servicing and Arrears Specialist
Location: London Hybrid 2 days in the office, 3 days WFH per week
Salary: Up to £40,000 depending on experience
Hours: Monday to Friday 9 am to 5 pm
Benefits
- Generous holiday entitlement
- Flexibility to work from home up to 3 days per week
- Pension scheme
- Enhanced Maternity/Paternity leave
- Health insurance
- Electric Vehicle scheme
- Regular Social events
- Cycle to Work Scheme
- Life Insurance
- Cycle to work scheme
About the position
We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer
Responsibilities
- Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
- Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.
- Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.
- Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.
- Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.
- Track arrears trends, escalate complex or high-risk cases with clear recommendations, and maintain accurate records to support audit readiness.
- Contribute to the continuous improvement of servicing, arrears, and litigation processes, always keeping the customer at the heart of decisions.
Experience and skills
- Experience in mortgage debt collection, including dealing with loans in default at expiry with a mortgage servicer or mortgage lender in the BTL lending sector.
- Customer-focused with the ability to find effective solutions for borrowers, internal and external clients.
- Have a Consumer Duty mindset
- Desired understanding of AML policies and procedures
- The ability to work in a fast-moving environment where priorities can change
- Good time management skills
- A good sense of humour
For more information regarding the role of Servicing and Arrears Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
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Servicing And Arrears Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicing And Arrears Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry, especially those who work with servicing and arrears. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of consumer duty and mortgage servicing. We want you to shine when discussing how you can uphold high standards and improve processes in the role!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled complex borrower situations in the past. This will demonstrate your customer-focused mindset and ability to find effective solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Servicing And Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Servicing and Arrears Specialist role. Highlight your experience in mortgage debt collection and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've upheld consumer duty and improved processes in previous positions. We love a good story!
Showcase Your Customer Focus: Since this role is all about putting customers first, make sure to highlight your customer-focused mindset in your application. Share instances where you've found effective solutions for borrowers or clients. We’re all about making a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Buy to Let loan servicing and the mortgage industry. Familiarise yourself with key terms and concepts, as well as the specific responsibilities mentioned in the job description. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Customer Focus
Since the role emphasises a customer-focused approach, prepare examples from your past experience where you've successfully resolved borrower issues or improved customer satisfaction. Be ready to discuss how you can apply this mindset to the new position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding arrears and litigation cases. Think of scenarios where you had to make tough decisions or collaborate with others to achieve the best outcomes. Practising these responses will help you feel more confident during the interview.
✨Be Ready to Discuss Compliance
Given the importance of compliance with FCA regulations and MCOB requirements, be prepared to talk about your understanding of these areas. Highlight any relevant experience you have and how you ensure adherence to policies in your previous roles.
