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For Companies At a Glance
- Tasks: Support customers with mortgage servicing and arrears management while ensuring fair treatment.
- Company: Join an award-winning Specialist Mortgage Lender with a focus on customer care.
- Benefits: Enjoy generous holidays, flexible working, health insurance, and social events.
- Why this job: Make a real difference in people's lives by helping them manage their mortgages effectively.
- Qualifications: Experience in mortgage debt collection and a customer-focused mindset are essential.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 44000 £ per year.
Job Description
Job Title: Servicing and Arrears Specialist
Location: London Hybrid 2 days in the office, 3 days WFH per week
Salary: Up to £40,000 depending on experience
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- Generous holiday entitlement
- Flexibility to work from home up to 3 days per week
- Pension scheme
- Enhanced Maternity/Paternity leave
- Health insurance
- Electric Vehicle scheme
- Regular Social events
- Cycle to Work Scheme
- Life Insurance
- Cycle to work scheme
About the position of Servicing and Arrears Specialist:
We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer
Responsibilities for the role of Servicing and Arrears Specialist:
- Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
- Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.
- Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.
- Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.
- Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.
- Track arrears trends, escalate complex or high-risk cases with clear recommendations, and maintain accurate records to support audit readiness.
- Contribute to the continuous improvement of servicing, arrears, and litigation processes, always keeping the customer at the heart of decisions.
Experience and skills required for the role of Servicing and Arrears Specialist:
- Experience in mortgage debt collection, including dealing with loans in default at expiry with a mortgage servicer or mortgage lender in the BTL lending sector.
- Customer-focused with the ability to find effective solutions for borrowers, internal and external clients.
- Have a Consumer Duty mindset
- Desired understanding of AML policies and procedures
- The ability to work in a fast-moving environment where priorities can change
- Good time management skills
- A good sense of humour
For more information regarding the role of Servicing and Arrears Specialist, please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Servicing and Arrears Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicing and Arrears Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry, especially those who work with servicing and arrears. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of consumer duty and mortgage servicing. We want you to show off your expertise and how you can bring value to the team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing that Servicing and Arrears Specialist role. We’re all about making connections and helping you find the right fit!
We think you need these skills to ace Servicing and Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Servicing and Arrears Specialist role. Highlight your relevant experience in mortgage servicing and debt collection, and don’t forget to showcase your customer-focused mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past work to show how you’ve successfully managed mortgage arrears or improved processes. We love seeing real-life applications of your abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Buy to Let loans and mortgage servicing. Familiarise yourself with the latest trends in arrears management and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Customer Focus
Since this role is all about treating customers fairly, prepare examples that highlight your customer service skills. Think of times when you went above and beyond to find effective solutions for borrowers or clients.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to arrears and litigation cases. Practice articulating your thought process and decision-making strategies clearly, showing how you would uphold consumer duty.
✨Bring Your Sense of Humour
While professionalism is key, don’t forget to let your personality shine through. A good sense of humour can help build rapport with your interviewers and show that you can handle the pressures of a fast-paced environment.
