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- Tasks: Manage complex loan cases and negotiate sustainable repayment solutions.
- Company: Dynamic finance company with a focus on bridging loans.
- Benefits: Generous annual leave, health perks, and fun team events.
- Why this job: Make a real impact in the finance sector while developing your skills.
- Qualifications: Experience in loan servicing and strong negotiation skills required.
- Other info: Remote work with excellent career growth opportunities and a vibrant team culture.
The predicted salary is between 35000 - 55000 £ per year.
Location: Remote
Salary: £35,000 to £55,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- 25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum of 30 days
- Option to buy/sell up to 3 days' holiday
- Death in Service at 4 × salary (from day one of employment)
- 5-year, 10-year and 15-year excellent service awards
- Car parking (limited onsite or, if offsite, cost of parking refunded)
- Employee Assistance Programme
- Active charity support (non-mandatory)
- Monthly mindfulness sessions
- Complimentary Christmas/summer parties/Team evenings and social events
- Company BBQs on HQ sun terrace
- Daily fruit bowl, healthy snacks, and coffee machine/tea
- Paddleboards for free hire/Office table tennis
- Workplace pension scheme
About the Role:
As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing function, with a strong focus on arrears management, recoveries, and enforcement. Experience within bridging finance is essential, as you will be working across short-term, fast-paced lending scenarios. You will proactively manage borrowers in arrears or default, working closely with legal representatives, receivers, and third-party stakeholders to deliver the best possible outcomes for the lender.
Responsibilities:
- Service and monitor a portfolio of UK bridging loans, tracking performance and repayment ability
- Manage arrears and enforcement actions, including possession, LPA receivership, and litigation
- Negotiate with borrowers and guarantors to achieve sustainable repayment solutions
- Produce loan performance reports and MI for senior management
- Liaise with borrowers, partners, and third parties to progress cases effectively
- Assess and recommend lender consent items across loan and real estate matters
- Provide expertise on arrears and recoveries, supporting wider servicing teams
- Identify and elevate risks, ensuring decisions align with policy and commercial objectives
- Contribute to process improvements to enhance efficiency and customer outcomes
Experience required:
- Extensive experience in loan servicing, recoveries, or collections within bridging or specialist lending
- Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment
- Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers
- Analytical and detail-oriented, with the ability to assess risk and recommend recovery strategies
- Proficiency in Microsoft Office and loan management systems
- Strong organisational skills
- Strong IT skills with knowledge of loan management/CRM systems
For more information regarding the role, please contact us.
Senior Servicing Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Servicing Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those with experience in bridging loans. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to loan servicing and recoveries. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in managing arrears and negotiations. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Servicing Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Servicing Specialist role. Highlight your experience in loan servicing and bridging finance, and don’t forget to showcase those negotiation skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing arrears and working with stakeholders, as these are key aspects of the job.
Showcase Your Analytical Skills: Since the role requires strong analytical abilities, make sure to include examples of how you've assessed risk and developed recovery strategies in your previous roles. We love seeing those detail-oriented skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of bridging finance and loan servicing. Familiarise yourself with common terms and processes, especially around arrears management and recoveries. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated with borrowers or stakeholders. Highlight how you balanced firm decisions with fair treatment. This is crucial for the Senior Servicing Specialist role, so be ready to discuss your approach in detail.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle complex cases involving arrears or enforcement actions. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to servicing loans and managing risks. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.