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- Tasks: Support customers with mortgage arrears, handling queries and repayment arrangements.
- Company: Stellar Select is dedicated to elevating your career journey with transparency and support.
- Benefits: Enjoy hybrid work, 23 days holiday, health plans, and ongoing learning opportunities.
- Why this job: Join a growing team in a dynamic workplace, shaping the future of mortgage support.
- Qualifications: Experience in mortgage arrears or litigation, strong communication skills, and customer-focused approach required.
- Other info: Receive expert guidance and interview preparation to boost your career success.
The predicted salary is between 28000 - 35000 £ per year.
Job Title:Mortgage Arrears Specialist Location:Oxfordshire – Hybrid WFH 2 days a week Salary:Up to £35,000 depending on experience Hours:Monday to Friday 9 am to 5.30 pm Benefits:
- 23 days holiday plus bank and public holidays
- Simply Health Cash plan
- Employee assistance programme
- Bupa (after qualifying period)
- Free Legal and Conveyance fees
- Volunteering days off
- Enhanced Maternity and Paternity Leave
- Company sick pay
- Ongoing learning and development opportunities
About the position of the Mortgage Arrears Specialist: Following a new partnership with a major retail bank, the firm is expanding its litigation support division-creating the perfect time to come on board. As a Mortgage Arrears Specialist, you\’ll play a key role in delivering compassionate, professional support to customers navigating mortgage arrears. This position is ideal for someone with solid experience in mortgage arrears/litigation/servicing, a good understanding of lending products, and a background in a lender or loan servicer. It\’s a fantastic opportunity to be part of a growing team at the start of something new, with real potential to shape its future in a dynamic and supportive workplace. Responsibilities for the role of Mortgage Arrears Specialist:
- Handle customer queries and information requests professionally.
- Follow the firm\’s policies and procedures.
- Contact customers regarding overdue balances, payments, and fees.
- Conduct inbound and outbound calls with empathy and professionalism.
- Assess arrears situations, gather financial information, and update affordability data.
- Discuss and agree on suitable repayment arrangements.
- Identify and support vulnerable customers per policy and client requirements.
- Maintain relationships with key third-party partners.
- Provide statements promptly in line with regulations.
- Recognise and escalate customer complaints appropriately.
- Present arrears solutions in line with client requirements.
- Escalate cases for legal action when necessary.
- Report incidents that may impact customers.
- Identify and escalate potential financial crime or money laundering cases.
Experience and skills required for the role of Mortgage Arrears Specialist:
- Proven experience in Mortgage arrears, litigation or servicing
- Awareness of legal and regulatory environment in relation to mortgage lending and administration.
- Customer-focused approach, preferably with awareness of Consumer Duty.
- Exceptional telephone skills and strong written and verbal communication skills as well as high levels of integrity
- Proficient in Microsoft Suite, particularly Excel.
Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it\’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here\’s what our complimentary service includes:
- Expert Consultants:We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise:Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion:Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation:Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers:We\’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights:Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates:No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles:Your journey doesn\’t end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs:Spread the word and be rewarded.
For more information regarding the role ofMortgage Arrears Specialistplease contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days. #J-18808-Ljbffr
Mortgage Arrears Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Specialist
✨Tip Number 1
Familiarise yourself with the latest regulations and legal frameworks surrounding mortgage lending. This knowledge will not only boost your confidence but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Practice your telephone communication skills, as exceptional phone etiquette is crucial for this role. Consider role-playing scenarios with a friend to enhance your ability to handle customer queries with empathy and professionalism.
✨Tip Number 3
Network with professionals in the mortgage industry, especially those who have experience in arrears or litigation. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Prepare to discuss real-life examples of how you've handled difficult customer situations in the past. This will showcase your problem-solving skills and customer-focused approach, which are essential for a Mortgage Arrears Specialist.
We think you need these skills to ace Mortgage Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage arrears, litigation, or servicing. Use specific examples that demonstrate your customer-focused approach and understanding of lending products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers navigate mortgage arrears. Mention your exceptional communication skills and how they align with the responsibilities of the Mortgage Arrears Specialist role.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Suite, particularly Excel, as well as your ability to handle customer queries with empathy and professionalism. These skills are crucial for the role.
Showcase Your Understanding of Regulations: Demonstrate your awareness of the legal and regulatory environment related to mortgage lending in your application. This will show that you are well-prepared for the responsibilities of the position.
How to prepare for a job interview at Stellar Select Limited
✨Understand the Role
Make sure you have a solid grasp of what a Mortgage Arrears Specialist does. Familiarise yourself with the responsibilities listed in the job description, such as handling customer queries and assessing arrears situations. This will help you demonstrate your knowledge during the interview.
✨Show Empathy and Communication Skills
Since the role involves dealing with customers in distressing situations, it's crucial to showcase your empathy and communication skills. Prepare examples from your past experiences where you've successfully handled sensitive customer interactions.
✨Know the Legal Landscape
Brush up on the legal and regulatory environment related to mortgage lending and administration. Being able to discuss relevant laws or regulations during your interview will show that you're well-prepared and knowledgeable about the industry.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential situations you might face as a Mortgage Arrears Specialist and how you would handle them. This will demonstrate your critical thinking and ability to navigate complex issues.
