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- Tasks: Ensure top-notch quality across lending teams and conduct thorough reviews.
- Company: Dynamic mortgage lender with a focus on compliance and quality.
- Benefits: Up to £60,000 salary, 25 days holiday, private healthcare, and flexible perks.
- Why this job: Join a team that values quality and make a real difference in customer outcomes.
- Qualifications: 1+ years in compliance, strong attention to detail, and knowledge of mortgage regulations.
- Other info: Hybrid work model with opportunities for professional growth.
The predicted salary is between 42000 - 60000 £ per year.
Location: London Hybrid 3 days a week in the office
Salary: Up to £60,000
Hours: Monday - Friday 9 am - 6 pm
Benefits:
- 25 Days Holiday
- Pension scheme
- Private healthcare
- Discretionary Bonus
- Other flexible benefits
About the role:
The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities.
Responsibilities:
- Operates an independent quality assurance role
- Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments
- Call Listening - pre-completion calls and servicing calls
- All third-party due diligence activities - broker registrations, solicitors panel and other third parties
- Performs ongoing oversight of quality assurance activities performed by outsourced third parties
- Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters
- Utilises management information to highlight business areas for quality work
- Undertakes ad hoc quality assurance activities, case/account investigations
- Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions
- Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration
- Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee
Experience required:
- Minimum 1 years' experience in a similar compliance role at a mortgage lender
- Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL
- Strong attention to detail and analytical skills
Preferred:
- Awareness of BTL & Bridging mortgage application processing requirements
- Knowledgeable on key AML requirements for mortgage lenders
For more information regarding the role please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Senior Quality Assurance Officer in London employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Quality Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in quality assurance. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Quality Assurance Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Quality Assurance Officer role. Highlight your experience in compliance and quality assurance, especially in the mortgage industry. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description. Let us know what makes you tick!
Showcase Your Attention to Detail: As a Quality Assurance Officer, attention to detail is key. In your application, make sure there are no typos or errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Regulations
Make sure you brush up on your knowledge of PRA and FCA regulations, especially as they pertain to the mortgage industry. Being able to discuss these confidently will show that you’re not just familiar with the rules but can also apply them in practice.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've demonstrated strong attention to detail and analytical skills. Think about specific instances where you identified risks or trends and how you addressed them. This will help you stand out as a candidate who can add real value.
✨Understand Quality Assurance Processes
Familiarise yourself with quality assurance processes relevant to Buy-to-Let and Bridging Lending. Be ready to discuss how you’ve conducted file reviews or call listening in previous roles, and what outcomes you achieved. This shows you’re proactive and results-oriented.
✨Prepare Questions for Them
Don’t forget to prepare insightful questions to ask during the interview. This could be about their current quality assurance policies or how they measure success in the role. It demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
