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- Tasks: Provide top-notch IT support and solve tech issues for a dynamic financial services team.
- Company: Join a fast-growing financial services provider that values inclusivity and innovation.
- Benefits: Enjoy 26 days holiday, private health insurance, and a day off for your birthday!
- Why this job: Make a real impact while developing your IT skills in a collaborative environment.
- Qualifications: 3-5 years in IT support with strong Microsoft tech knowledge.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks)
Salary: On Application
Hours: Monday - Friday 9 am - 5 pm
Benefits:
- 15% Contributory Pension (10% Employer, 5% Employee)
- 26 days holiday plus bank holidays, and a day off for your birthday
- Discretionary Bonus Scheme & Annual salary reviews
- Paid sick leave & Digital GP
- 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover
- Income Protection
- Enhanced maternity, paternity and shared parental leave
- Menopause support
- Paid Carers leave
- Charity Day
- Employee Assistance Programme
- Cycle2work Scheme
- Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and 'away' days.
About our client and the role:
Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions.
Responsibilities:
- Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support
- Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service
- Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices
- Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal
- Support, contribute to, and lead IT projects as required
- Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents
- Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune
- Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies
- Deliver IT training, including new joiner inductions and ongoing user training
- Support and mentor junior team members through knowledge sharing
Experience and skills required:
- 3-5 years' experience in an IT support role
- Microsoft (or similar) certifications are desirable
- Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD
- Knowledge of the UK banking or financial services environment
- Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics
- Ability to prioritise workload, work independently, and remain self-motivated
- Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately
- Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users
- High attention to detail with a proactive, can-do attitude
Additional information:
For more information regarding the role of IT Support Analyst please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
IT Support Analyst in Letchworth employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practice common interview questions and prepare some of your own to show you're genuinely interested.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to the interview. Demonstrating your technical prowess can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Analyst in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially with Microsoft technologies and customer service skills. We want to see how you fit into our collaborative culture!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your values align with ours. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Azure AD, Intune, and any certifications you have. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies like Office 365, Windows 11, and Azure AD. Be ready to discuss your experience with these tools and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you identified a problem, escalated it appropriately, or even led a project to improve processes. This will demonstrate your analytical skills and proactive attitude.
✨Practice Your Communication
Since you'll be explaining technical issues to both tech-savvy and non-tech-savvy users, practice articulating complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Understand the Company Culture
Research the company's values and culture, especially their focus on inclusivity and collaboration. Be prepared to discuss how your personal values align with theirs and how you can contribute to their team dynamic.
