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For Companies At a Glance
- Tasks: Lead fraud operations strategy and drive transformation initiatives.
- Company: Join a growing financial services organisation in London.
- Benefits: Enjoy 25 days holiday, private healthcare, and enhanced parental leave.
- Why this job: Shape the future of fraud operations while fostering a culture of excellence.
- Qualifications: Expertise in fraud operations and experience leading strategic initiatives required.
- Other info: Hybrid work model with 2-3 days in the office.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Job Title: Head of Fraud Operations Strategy
Location: London Hybrid 2-3 days in the office
Salary: Up to £100,000
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 25 days holiday + Bank and public holidays
- Additional date off for your birthday
- Option to buy and sell holiday
- Private healthcare
- Mental health support
- Menopause support
- Enhanced parental leave
- Bereavement leave
- Pet bereavement leave
- Pension scheme
- Annual discretionary bonus
About the position of Head of Fraud Operations Strategy:
We have a rare and exciting opportunity for a Head of Fraud Operations Strategy with a growing financial services organisation in London. This is a high-impact leadership role, offering autonomy to shape the future of fraud and financial crime operations. The successful candidate will be a recognised Fraud SME, with specific expertise in current account-related fraud and financial crime, combined with strong strategic experience and a proven track record of delivering change across fraud, financial crime, and process transformation. You will lead a team of two process experts while driving multi-year transformation initiatives that enhance customer journeys, strengthen internal processes, and ensure operational excellence as the organisation grows and launches new products.
Responsibilities for the role of Head of Fraud Operations Strategy:
- Lead and inspire the strategy for fraud and financial crime operations, setting clear priorities and delivering a multi-year transformation roadmap.
- Review existing processes and strategies, identifying opportunities for improvement and implementing scalable, effective solutions.
- Design, optimise, and embed compliant fraud and financial crime processes with clear ownership and measurable performance indicators.
- Leverage data, insights, and market research to inform decisions, anticipate emerging risks, and enhance both customer and operational outcomes.
- Lead and develop a small team of process experts, fostering a culture of continuous improvement and operational excellence.
- Collaborate with cross-functional teams, including product, risk, and operational stakeholders, to deliver strategic initiatives and process changes.
- Ensure all processes comply with regulatory requirements, adapting to evolving risks, technologies, and business needs.
- Drive change initiatives that enhance customer journeys and internal operational efficiency, supporting the launch of new products and organisational growth.
- Act as a subject matter expert in current account-related fraud and financial crime, providing guidance across the business on risk mitigation and process improvement.
Experience and skills required for the role of Head of Fraud Operations Strategy:
- Subject matter expertise in fraud and financial crime operations, particularly in current account-related fraud or retail banking.
- Proven experience leading strategic initiatives and delivering multi-year transformations in fraud, financial crime, and processes.
- Track record of driving change and process improvements across regulated environments
- Experience managing and developing small teams while fostering operational excellence.
- Demonstrated ability to use data, insights, and analytics to inform decisions and improve outcomes.
- Experience working with cross-functional teams, including product, risk, and operational stakeholders.
- Familiarity with emerging technologies and process methodologies to enhance efficiency and scalability
- Excellent stakeholder engagement, influencing, and communication skills,
For more information regarding the role of Head of Fraud Operations Strategy please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Head of Fraud Operations Strategy employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Fraud Operations Strategy
✨Tip Number 1
Network with professionals in the financial services sector, especially those who specialise in fraud operations. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in fraud management.
✨Tip Number 2
Familiarise yourself with the latest technologies and methodologies used in fraud detection and prevention. Being knowledgeable about emerging tools can set you apart as a candidate who is ready to drive innovation within our organisation.
✨Tip Number 3
Prepare to discuss specific examples of how you've led successful transformation initiatives in your previous roles. Highlighting measurable outcomes will demonstrate your ability to deliver results and align with our goals for operational excellence.
✨Tip Number 4
Showcase your leadership style and how you foster a culture of continuous improvement within teams. We value candidates who can inspire and develop others, so be ready to share your approach to team management and collaboration.
We think you need these skills to ace Head of Fraud Operations Strategy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in fraud and financial crime operations, particularly in current account-related fraud. Use specific examples of your strategic initiatives and transformations to demonstrate your experience.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your leadership experience and how you have successfully driven change in previous roles. Mention your ability to leverage data and insights to inform decisions, as this is crucial for the position.
Highlight Relevant Skills: In your application, emphasise your skills in stakeholder engagement, communication, and team development. These are key attributes for the Head of Fraud Operations Strategy role, so make sure they stand out.
Showcase Your Knowledge of Regulatory Compliance: Demonstrate your understanding of regulatory requirements and how you've adapted processes to meet evolving risks and technologies. This will show that you are well-prepared for the challenges of the role.
How to prepare for a job interview at Stellar Select Limited
✨Showcase Your Expertise
As a candidate for the Head of Fraud Operations Strategy, it's crucial to demonstrate your subject matter expertise in fraud and financial crime operations. Be prepared to discuss specific examples of how you've tackled current account-related fraud and the strategies you've implemented to drive change.
✨Highlight Leadership Experience
This role involves leading a small team, so be ready to share your experiences in managing and developing teams. Discuss how you've fostered a culture of continuous improvement and operational excellence in previous roles, as this will resonate well with the interviewers.
✨Data-Driven Decision Making
Emphasise your ability to leverage data and insights to inform decisions. Prepare to discuss how you've used analytics to anticipate emerging risks and improve customer outcomes, as this is a key aspect of the role.
✨Collaborative Mindset
The position requires collaboration with cross-functional teams. Be ready to provide examples of how you've successfully worked with product, risk, and operational stakeholders to deliver strategic initiatives and process changes, showcasing your excellent communication skills.
