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- Tasks: Manage early arrears and provide top-notch customer service in a dynamic team.
- Company: Join a challenger bank recognised for innovation and a commitment to equality.
- Benefits: Enjoy generous holidays, a 10% pension contribution, and extensive health support.
- Why this job: Be part of a vibrant culture with fun events and opportunities for growth.
- Qualifications: Experience in banking or customer support, strong communication skills, and attention to detail.
- Other info: Flexible working options and a supportive environment for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Financial Support Officer
Location: Warrington Based 2-3 days per week in the office. It is expected to be office-based during the first few weeks of onboarding.
Salary: On application
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- An inclusive culture with a friendly, family-like atmosphere
- Generous holiday allowance plus a day off for your birthday
- Pension employer contribution of 10%
- Access to BenefitsHub with a wide range of employee discounts and perks on brands, restaurants, holidays, and \’away\’ days
- Comprehensive health and wellbeing support including private medical insurance, digital GP 24/7, dental cover, health assessments, income protection, critical illness insurance, and death in service
- Employee Assistance Programme for confidential support
- Cycle2work Scheme to help you stay active and save
- Generous maternity, paternity, and paid carers leave
- Charity Day to give back to the community
About our Client:
Our client is a challenger bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.
With a focus on Equality, Diversity, and Inclusion, they\’ve increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.
They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.
About the Financial Support Officer:
This is an exciting opportunity for a Financial Support Officer to join the Collections and Recoveries team in Warrington. The main purpose of the role is to manage early arrears and minimise losses for the banks, whilst adhering to TCF values.
Responsibilities of Financial Support Officer:
- Play a key role in maintaining best-in-class customer service, ensuring that complaints and expressions of dissatisfaction are minimised
- Own the early arrears contact strategy, taking proactive steps to action and record interactions effectively while following up on customer call-back requests as needed
- Support the Collections & Recoveries team in managing early arrears and minimising losses for the Bank
- Logging and responding to complaints, handling inbound and outbound calls with professionalism, and demonstrating empathy when required
- Updating system records accurately and factually, identifying customer vulnerabilities, and escalating cases where appropriate.
- Undertake various ad hoc tasks to support the wider aims of the department and the Bank
- Offering customers appropriate financial guidance and signposting to ensure they receive the necessary support
Experience required for Loan Administrator:
- Experience in banking/financial services
- Ability to set priorities and work productively and independently.
- Receptive to change and an agent for change
- Previous experience within a customer support role
- Understanding of and expertise in Treating Customers Fairly
- Understanding of and expertise in dealing with vulnerable customers.
- Strong interpersonal and communication skills.
- Extremely well organised; accurate, attention to detail and able to meet tight deadlines.
- Team player, flexible and adaptable.
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it\’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here\’s what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We\’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn\’t end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Financial Support Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
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Financial Support Officer employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Officer
✨Tip Number 1
Familiarise yourself with the principles of Treating Customers Fairly (TCF). This is crucial for the Financial Support Officer role, as you'll need to demonstrate your understanding of how to support customers effectively while adhering to these values.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive situations. Since you'll be dealing with vulnerable customers, showing empathy and professionalism during calls will set you apart from other candidates.
✨Tip Number 3
Research the company culture of the challenger bank. Understanding their focus on equality, diversity, and inclusion will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to manage early arrears and minimise losses. Being able to discuss specific scenarios where you've successfully navigated similar challenges will demonstrate your capability for the role.
We think you need these skills to ace Financial Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in banking or financial services. Emphasise skills such as customer support, attention to detail, and your ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your commitment to treating customers fairly and how your previous experiences align with the responsibilities of the Financial Support Officer.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong interpersonal skills, organisation, and adaptability. Provide specific examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Stellar Select Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Financial Support Officer. Familiarise yourself with terms like 'early arrears' and 'Treating Customers Fairly' as these will likely come up during your interview.
✨Showcase Your Customer Service Skills
Since this role involves maintaining best-in-class customer service, prepare examples from your past experiences where you effectively handled customer complaints or provided support to vulnerable customers.
✨Demonstrate Adaptability
The job requires someone who is receptive to change. Be ready to discuss times when you've successfully adapted to new processes or changes in your work environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the company and the role, and can also help you determine if it's the right fit for you.
