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- Tasks: Manage early arrears and provide top-notch customer service in a supportive team.
- Company: Join a challenger bank known for innovation and a friendly, inclusive culture.
- Benefits: Generous holiday allowance, health support, and a 10% pension contribution.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in banking or customer support with strong communication skills.
- Other info: Enjoy team bonding events and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Financial Support Officer
Location: Warrington Based 2-3 days per week in the office. It is expected to be office-based during the first few weeks of onboarding.
Salary: On application
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- An inclusive culture with a friendly, family-like atmosphere
- Generous holiday allowance plus a day off for your birthday
- Pension employer contribution of 10%
- Access to BenefitsHub with a wide range of employee discounts and perks on brands, restaurants, holidays, and \’away\’ days
- Comprehensive health and wellbeing support including private medical insurance, digital GP 24/7, dental cover, health assessments, income protection, critical illness insurance, and death in service
- Employee Assistance Programme for confidential support
- Cycle2work Scheme to help you stay active and save
- Generous maternity, paternity, and paid carers leave
- Charity Day to give back to the community
About our Client:
Our client is a challenger bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.
With a focus on Equality, Diversity, and Inclusion, they\’ve increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.
They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.
About the Financial Support Officer:
This is an exciting opportunity for a Financial Support Officer to join the Collections and Recoveries team in Warrington. The main purpose of the role is to manage early arrears and minimise losses for the banks, whilst adhering to TCF values.
Responsibilities of Financial Support Officer:
- Play a key role in maintaining best-in-class customer service, ensuring that complaints and expressions of dissatisfaction are minimised
- Own the early arrears contact strategy, taking proactive steps to action and record interactions effectively while following up on customer call-back requests as needed
- Support the Collections & Recoveries team in managing early arrears and minimising losses for the Bank
- Logging and responding to complaints, handling inbound and outbound calls with professionalism, and demonstrating empathy when required
- Updating system records accurately and factually, identifying customer vulnerabilities, and escalating cases where appropriate.
- Undertake various ad hoc tasks to support the wider aims of the department and the Bank
- Offering customers appropriate financial guidance and signposting to ensure they receive the necessary support
Experience required for Loan Administrator:
- Experience in banking/financial services
- Ability to set priorities and work productively and independently.
- Receptive to change and an agent for change
- Previous experience within a customer support role
- Understanding of and expertise in Treating Customers Fairly
- Understanding of and expertise in dealing with vulnerable customers.
- Strong interpersonal and communication skills.
- Extremely well organised; accurate, attention to detail and able to meet tight deadlines.
- Team player, flexible and adaptable.
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it\’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here\’s what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We\’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn\’t end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Financial Support Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
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Financial Support Officer employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Financial Support Officer.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to assess if they’re the right fit for you too!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can make a big difference. Remind them why you’re excited about the opportunity and reiterate how your skills align with their needs.
We think you need these skills to ace Financial Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Support Officer role. Highlight your experience in banking or customer support, and don’t forget to mention any skills that align with treating customers fairly and managing early arrears.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your understanding of customer vulnerabilities and your commitment to providing excellent service.
Showcase Your Soft Skills: In this role, strong interpersonal skills are key. Make sure to highlight your ability to communicate effectively and demonstrate empathy in your application. We want to see how you can connect with customers and handle complaints professionally.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Numbers
As a Financial Support Officer, you'll be dealing with numbers daily. Brush up on your financial terminology and be ready to discuss how you've managed finances in previous roles. This shows you’re not just familiar with the concepts but can apply them practically.
✨Show Empathy
This role involves handling vulnerable customers, so it’s crucial to demonstrate your ability to empathise. Prepare examples of how you've dealt with difficult situations in the past, focusing on your communication skills and how you ensured customer satisfaction.
✨Understand TCF Principles
Familiarise yourself with the Treating Customers Fairly (TCF) principles. Be prepared to discuss how you’ve applied these in your previous roles or how you would approach them in this position. This will show that you align with the company’s values.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.
