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- Tasks: Manage mortgage administration tasks and support customers with their financial needs.
- Company: A leading specialist lender in the property finance market.
- Benefits: Up to £27,500 salary, hybrid working, and professional development opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in people's financial journeys.
- Qualifications: Experience in financial services telephony; strong communication and organisational skills.
The predicted salary is between 27500 - 27500 £ per year.
Location: London
Salary: Up to £27,500 depending on experience plus benefits
Working Hours: Monday to Friday 9am to 5.30pm
Hybrid: 4 days a week in the office and 1 day at home
About the role:
Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products. They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria. As a Mortgage Servicing Administrator, you will play a key role within the servicing and collections team, by dealing with the processing of existing mortgages including redemption requests, setting up direct debits and communicating with customers in arrears, whilst ensuring accounts are being managed in accordance with policies, procedures and regulations. This is a fantastic opportunity for someone with a background in financial services telephony who is keen to expand their skills and build experience within mortgage servicing.
Responsibilities:
- Ensuring mortgage administration tasks are completed accurately and within required timeframes, including processing redemption requests, setting up direct debits, and issuing pre‑expiry communications
- Managing and responding to customer email enquiries in a professional and timely manner
- Proactively contacting customers regarding unpaid direct debits on a daily basis
- Maintaining regular communication with customers in early stages of arrears to provide support and guidance
- Discussing and agreeing suitable solutions with customers, including repayment arrangements and forbearance options within agreed authority levels
- Monitoring agreed arrangements to ensure adherence and taking appropriate action where necessary
- Directing customers to free and independent debt advice services where appropriate
- Processing new loan completions efficiently and accurately
- Identifying issues, applying creative problem‑solving, and making informed decisions within appropriate timeframes
Experience required:
- Experience gained in a telephony role within financial services is essential
- Mortgage servicing or collections experience is advantageous
- Ability to build rapport with customers and communicate key information clearly, professionally, and effectively
- Strong interpersonal and communication skills
- Highly organised with the ability to prioritise tasks efficiently
- Exceptional attention to detail
- Capable of working effectively under tight deadlines
- Confident in both verbal and written communication
- Good understanding of Consumer Duty principles
- Awareness of regulatory requirements and their impact on business operations
- Collaborative team player with a supportive approach
Mortgage Servicing Administrator in England employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Servicing Administrator in England
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage servicing field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to mortgage servicing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or resolved issues in previous roles. This will demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Mortgage Servicing Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, especially any telephony roles. We want to see how your skills match the Mortgage Servicing Administrator role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about mortgage servicing and how your background makes you a great fit. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on mortgage servicing basics and the specific responsibilities of the role. Familiarise yourself with terms like redemption requests and direct debits, as well as the importance of adhering to policies and regulations.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've effectively handled customer queries or resolved issues, especially in a telephony context.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've identified issues and come up with creative solutions, particularly in high-pressure situations. This will show your potential employer that you can think on your feet.
✨Highlight Your Organisational Skills
As a Mortgage Servicing Administrator, being organised is key. Share examples of how you've managed multiple tasks efficiently, prioritised deadlines, and maintained attention to detail in your previous roles. This will help illustrate your fit for the position.