At a Glance
- Tasks: Lead and develop a team in mortgage completions, ensuring top-notch customer service.
- Company: Join a specialist mortgage lender with a vibrant team culture in Manchester.
- Benefits: Enjoy 25 days' holiday, private medical cover, and a generous pension scheme.
- Other info: Dynamic role with opportunities for professional growth and regular social events.
- Why this job: Make a real impact by coaching your team and improving customer outcomes.
- Qualifications: Experience in mortgage completions or conveyancing and strong management skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: Manchester
Hybrid
Salary: On Application
Benefits:
- 25 days' holiday (rising to 30 with service) + your birthday off
- Generous matched pension + life assurance
- Private medical cover (Bupa)
- Holiday buy/sell scheme (up to 5 days)
- Eye care support + Employee Assistance Programme
- Recognition awards + regular social events
- Strong learning & development opportunities
About the position of Completions Manager:
We're excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester. This is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team of Completions Specialists and Administration Specialists. This position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams. This role suits an experienced Completions Manager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.
Responsibilities:
- Coach and develop team members through performance management, 1-2-1s, and ongoing support.
- Support recruitment within Sales Operations.
- Ensure compliance with policies, procedures, and regulatory requirements across the team.
- Manage team resources and capacity to deliver strong customer service and operational performance.
- Collaborate with Sales Operations management to deliver excellent customer outcomes.
- Maintain high-quality outputs within a 'right first time' culture through coaching and feedback.
- Communicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.
- Ensure SLAs and KPIs are consistently achieved across post-offer mortgage processing.
- Build and maintain effective relationships with internal and external stakeholders.
- Resolve customer, broker, and solicitor queries within agreed timescales.
- Manage complaints and escalations promptly and effectively.
- Identify training needs to support service excellence and continuous improvement.
- Recommend process, policy, and service improvements to support operational efficiency.
- Support completion processing activities to maintain SLAs and KPIs.
Experience required:
- Mortgage Completions or Conveyancing experience is a must.
- Must have strong management experience, having built successful teams and helped them flourish through change.
- Full understanding of origination platforms, broker and customer journey and HM Land Registry requirements.
- Full understanding of the UK Finance handbook.
- Strong team player.
- Dedication to deliver to required standards and timescales.
Completions Manager employer: Stellar Select Limited
Join a dynamic and supportive team at a leading Specialist Mortgage Lender in Manchester, where your expertise as a Completions Manager will be valued and nurtured. With a strong emphasis on employee development, generous benefits including private medical cover and a holiday buy/sell scheme, and a vibrant work culture that celebrates achievements through recognition awards and social events, this is an excellent opportunity for those seeking meaningful and rewarding employment. Experience the satisfaction of coaching and developing your team while ensuring exceptional customer service in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Completions Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and conveyancing sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in completions management. This will give you an edge during interviews and show how you can add value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your technical knowledge and management experience relevant to the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance to stand out. Don’t miss out!
We think you need these skills to ace Completions Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Completions Manager role. Highlight your experience in completions and conveyancing, and don’t forget to showcase your management skills. We want to see how you’ve helped teams flourish!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description. We love a good story!
Showcase Your Team Management Skills:Since this role involves coaching and developing team members, make sure to highlight your management experience. Share examples of how you've supported your team through performance management and training. We value strong leaders!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to completions and conveyancing. Be ready to discuss specific processes, compliance requirements, and how you've successfully managed teams in the past. This will show that you’re not just familiar with the role but truly understand it.
✨Showcase Your Leadership Skills
Prepare examples of how you've coached and developed team members in previous roles. Think about specific situations where you’ve improved performance or resolved conflicts. This will demonstrate your ability to lead a team effectively and align with the company's focus on operational excellence.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to communicate with various stakeholders, so being able to explain complex ideas simply is key. Consider doing mock interviews with friends or family to refine your communication style.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing complaints or ensuring compliance. Prepare by thinking through potential scenarios and your approach to resolving them. This will help you demonstrate your problem-solving skills and customer service focus.
