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- Tasks: Manage bridging loans and engage with customers to provide tailored solutions.
- Company: Join a dynamic team in Skipton, offering hybrid work and a supportive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounted gym memberships.
- Why this job: Be part of a role that values customer care and offers professional growth opportunities.
- Qualifications: Experience in collections or regulated servicing within bridging finance is essential.
- Other info: Hybrid work model with 3 days WFH; relaxed dress code and wellbeing initiatives.
The predicted salary is between 32000 - 40000 £ per year.
Job Title: Commercial Loan Servicing Specialist
Location: Skipton Hybrid 3 days WFH
Salary: Up to £40,000
Benefits:
- 25 days holiday plus public holidays
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- Season Ticket Loans
- Cycle to Work Scheme
- Employee Assistance Programme (EAP)
- Enhanced Maternity and Paternity
- Wellbeing Days
- Volunteering Days
- Free Hot Drinks
- Eye Care Vouchers
- Relaxed Dress Code
- Discounted Gourmet Society Taste Cards
- Discounted RAC Vehicle Breakdown Cover
- Discounted Gym Membership
- Life Assurance
About the Role of Commercial Loan Servicing Specialist:
If you have experience in term expiry management and collections in the bridging lending sector, this role is perfect for you. As a Commercial Loan Servicing Specialist, you\’ll be at the heart of both primary and special servicing activities, managing a diverse range of bridging loans. Your day-to-day will involve engaging directly with customers and clients, delivering tailored solutions, and ensuring strict adherence to internal SLAs and regulatory standards.
Responsibilities of the position of Commercial Loan Servicing Specialist:
- Engage with customers and clients regularly to understand and address account servicing needs
- Conduct primary servicing activities, including income and expenditure reviews and implement solutions such as payment arrangements, assisted sales or loan workouts
- Monitor agreed strategies and take appropriate action where necessary
- Work closely with solicitors and stakeholders to support legal and insolvency processes
- Prepare and submit referrals for all cases outside of mandate to the Manager
- Produce accurate, high-quality management information and reporting as needed
- Adhere to all internal policies and procedures, ensuring compliance with regulatory and legislative standards
- Support the implementation of approved case strategies across the portfolio
- Contribute to the culture of Treating Customers Fairly and meet Consumer Duty expectations
Experience and Skills Required for the position of Commercial Loan Servicing Specialist:
- Background in collections, arrears handling, or a similar regulated servicing environment within Bridging finance is essential (open to similar product/lending types)
- Experienced in term expiry
- A basic understanding of insolvency and legal servicing processes is desirable
- A team player with a proactive, solutions-focused attitude
For more information regarding the role of Commercial Loan Servicing Specialist, please contact us
Stellar Selectis acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to respond to successful applicants within two business days.
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Commercial Loan Servicing Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Loan Servicing Specialist
✨Tip Number 1
Familiarise yourself with the bridging finance sector. Understanding the nuances of term expiry management and collections will give you an edge in conversations with potential employers. Research current trends and challenges in the industry to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the commercial loan servicing field. Attend industry events or join relevant online forums to connect with others who work in bridging finance. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss your experience with compliance and regulatory standards. Since this role requires strict adherence to internal policies, be ready to share specific examples of how you've ensured compliance in previous positions. This will show your commitment to maintaining high standards.
✨Tip Number 4
Highlight your customer engagement skills. As a Commercial Loan Servicing Specialist, you'll need to interact with clients regularly. Think of instances where you've successfully resolved customer issues or tailored solutions to meet their needs, and be prepared to discuss these during your interview.
We think you need these skills to ace Commercial Loan Servicing Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and servicing, particularly within the bridging finance sector. Use specific examples that demonstrate your skills in managing term expiry and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive approach and solutions-focused attitude, and explain how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as compliance with regulatory standards, teamwork, and your ability to handle arrears. These are crucial for the role of a Commercial Loan Servicing Specialist.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential in the financial services industry.
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of bridging finance and the specific responsibilities of a Commercial Loan Servicing Specialist. Be prepared to discuss your experience in collections and term expiry management, as these are crucial for the role.
✨Showcase Your Customer Engagement Skills
Since the role involves engaging directly with customers and clients, think of examples where you've successfully addressed customer needs or resolved issues. Highlight your ability to deliver tailored solutions and maintain strong relationships.
✨Understand Regulatory Standards
Familiarise yourself with the regulatory standards and internal policies relevant to the role. Be ready to discuss how you ensure compliance in your previous positions, as this will demonstrate your attention to detail and commitment to best practices.
✨Be Solutions-Focused
Prepare to discuss how you've approached problem-solving in past roles. The company values a proactive attitude, so share examples of how you've implemented effective strategies or solutions in challenging situations.
