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- Tasks: Manage mortgage arrears cases and support customers with empathy and professionalism.
- Company: Growing team in a dynamic financial services environment.
- Benefits: Up to £35,000 salary, 23 days holiday, health plans, and ongoing learning opportunities.
- Why this job: Join a supportive team and make a real difference in customers' financial journeys.
- Qualifications: Experience in mortgage arrears or litigation and strong communication skills.
- Other info: Hybrid work model with excellent career development potential.
The predicted salary is between 28000 - 42000 £ per year.
This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long‑term career development as the function evolves. You'll take full ownership of mortgage arrears cases end‑to‑end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment.
Responsibilities for the role of Collections Specialist:
- Manage customer enquiries and arrears cases in line with company policies and regulatory requirements.
- Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions.
- Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes.
- Identify and support vulnerable customers in line with policy and client expectations.
- Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns.
- Liaise with internal teams and third‑party partners to ensure timely and compliant case progression.
Experience and skills required for the role of Collections Specialist:
- Proven experience in mortgage arrears, litigation, or mortgage servicing.
- Good understanding of the legal and regulatory framework for mortgage lending and administration.
- Strong customer‑focused approach, with an awareness of Consumer Duty.
- Excellent communication skills, both written and verbal, with a high level of professionalism and integrity.
For more information regarding the role of Collections Specialist, please contact us.
Collections Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and collections industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mortgage arrears and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed arrears cases or handled difficult customer situations. This will demonstrate your expertise and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Specialist role. Highlight your experience in mortgage arrears and litigation, and don’t forget to showcase your customer-focused approach. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your written application reflects that. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage arrears and the legal framework surrounding it. Familiarise yourself with common terms and processes, as well as the company's policies. This will show that you're not just interested in the role but also understand the industry.
✨Show Empathy
As a Collections Specialist, you'll be dealing with customers who may be in difficult situations. Prepare to demonstrate your ability to handle sensitive conversations with empathy and professionalism. Think of examples from your past experience where you've successfully supported customers through tough times.
✨Practice Your Communication Skills
Excellent communication is key for this role. Before the interview, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.