At a Glance
- Tasks: Manage mortgage arrears cases and support customers with empathy.
- Company: Growing team in a dynamic financial services environment.
- Benefits: Up to £35,000 salary, 23 days holiday, and health benefits.
- Other info: Hybrid work model with ongoing learning opportunities.
- Why this job: Join a supportive team and develop your career in collections.
- Qualifications: Experience in collections, arrears, or litigation required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Oxfordshire
Hybrid 3 days WFH per week
Salary: Up to £35,000 depending on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 23 days holiday plus bank and public holidays
- Simply Health Cash plan
- Employee assistance programme
- Bupa (after qualifying period)
- Free Legal and Conveyance fees
- Volunteering days off
- Enhanced Maternity and Paternity Leave
- Company sick pay
- Ongoing learning and development opportunities
About the position of the Collections Officer:
This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You'll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment.
We are specifically seeking candidates with recent collections, arrears, or litigation experience.
