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- Tasks: Ensure top-notch quality across lending teams and enhance compliance standards.
- Company: Dynamic financial services firm based in London with a hybrid work model.
- Benefits: Up to £60,000 salary, 25 days holiday, private healthcare, and flexible perks.
- Why this job: Join a vital role that shapes customer experiences and drives improvement.
- Qualifications: Experience in quality assurance and strong analytical skills required.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 43200 - 72000 £ per year.
Location: London Hybrid 3 days a week in the office
Salary: Up to £60,000
Hours: Monday - Friday 9 am - 6 pm
Benefits:
- 25 Days Holiday
- Pension scheme
- Private healthcare
- Discretionary Bonus
- Other flexible benefits
About the role of Quality Assurance Officer:
The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities.
Responsibilities required for the role of Quality Assurance Officer:
- Operates an independent quality assurance role
- Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments
- Call Listening - pre-completion calls and servicing calls
- All third-party due diligence activities - broker registrations, solicitors panel and other third parties
- Performs ongoing oversight of quality assurance activities performed by outsourced third parties
- Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters
- Utilises management information to highlight business areas for quality work
- Undertakes ad hoc quality assurance activities
Senior Quality Assurance Officer in City of London employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Quality Assurance Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Quality Assurance Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulatory standards and quality assurance processes. We recommend practising common interview questions related to compliance and risk assessment, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out on that opportunity.
We think you need these skills to ace Senior Quality Assurance Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Quality Assurance Officer role. Highlight relevant experience and skills that match the job description, especially around quality assurance and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to deliver comprehensive quality assurance.
Showcase Your Attention to Detail: As a Quality Assurance Officer, attention to detail is key. In your application, make sure to present your information clearly and accurately. This will show us you have the skills we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Quality Assurance Basics
Make sure you brush up on the fundamentals of quality assurance, especially in the context of Buy-to-Let and Bridging Lending. Be ready to discuss specific regulatory standards and internal policies that are relevant to the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified risks and trends in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to enhance quality assurance processes.
✨Familiarise Yourself with Compliance Monitoring
Understand the Compliance Monitoring Plan and be prepared to discuss how you would carry out quality assurance reviews. Highlight any experience you have with compliance frameworks and how you've contributed to maintaining high standards.
✨Engage with Real-Life Scenarios
Think about potential scenarios you might face in this role, such as handling customer due diligence or assessing third-party activities. Be ready to share your thought process on how you would approach these situations during the interview.
