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- Tasks: Manage mortgage applications from start to finish, ensuring smooth progress and compliance.
- Company: Dynamic lender in Manchester offering a hybrid work environment.
- Benefits: Generous holiday allowance, private medical cover, and professional development opportunities.
- Other info: Enjoy social events and recognition awards in a fast-paced, rewarding environment.
- Why this job: Join a supportive team and make a real difference in the mortgage process.
- Qualifications: Experience in case management or underwriting support within the mortgage sector.
The predicted salary is between 33000 - 33000 £ per year.
Employment Type: 6 Month FTC
Location: Manchester Hybrid 2 days WFH
Salary: Up to circa £33,000
Benefits:
- 25 Days rising to 30 days with service + plus your birthday off
- Personal pension scheme with generous matched company contributions
- Life Assurance
- Private Medical cover with Bupa (single cover)
- Holiday buy/sell scheme (up to 5 days)
- Eye care reimbursement
- Employee Assistance Programme
- Recognition awards
- Social events such as paid‑for Summer/Christmas Parties
- Superb learning and development opportunities
About the position:
We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A 'right first time' mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes.
Responsibilities:
- Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards
- Deliver a first‑class broker and customer experience through proactive, clear, and consistent communication throughout the journey
- Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions
- Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements
- Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion
- Proactively manage outstanding requirements, keeping all parties fully informed at every stage
- Refer and expedite complex or non‑standard cases to appropriate mandate holders with a clear rationale
- Ensure full compliance with regulatory requirements, internal policies, and governance frameworks
Experience required:
- Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages
- Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria
- Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion
- Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment
- Proven ability to work accurately and efficiently in a fast‑paced, SLA‑driven setting while supporting brokers and delivering great customer outcomes
Broker Underwriting Support employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Underwriting Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and underwriting world. Attend industry events or join online forums where you can meet brokers and other professionals. Building relationships can lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage processes and lending criteria. We recommend practising common interview questions related to case management and underwriting support. Show them you know your stuff and can deliver that 'first-class broker experience' they’re after!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, like the Broker Underwriting Support position. Tailor your approach to each company to show you’re genuinely interested!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’d be a great fit for their team. It shows enthusiasm and professionalism!
We think you need these skills to ace Broker Underwriting Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Underwriting Support role. Highlight your experience in case management and any relevant knowledge of residential or second charge mortgages. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've managed applications end-to-end and built strong relationships with brokers. Let us know why you’re excited about joining StudySmarter!
Showcase Your Attention to Detail: In underwriting support, accuracy is key. Make sure your application is free from typos and errors. We love candidates who can demonstrate a 'right first time' mindset, so highlight any experiences where attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Stellar Select Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of residential and second charge mortgages. Understand the lending policies and criteria inside out, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Experience
Prepare specific examples from your previous roles in Case Management or Broker Support. Highlight how you've managed applications end-to-end and delivered great outcomes, as this will show that you're a perfect fit for the role.
✨Communication is Key
Since the role involves building strong relationships with brokers and internal teams, practice how you'll communicate your ideas clearly and effectively. Think about how you can convey complex information in a straightforward manner during the interview.
✨Be Ready for Scenarios
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare to discuss how you'd handle specific challenges in managing mortgage applications, ensuring you highlight your proactive approach and attention to detail.