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For Companies At a Glance
- Tasks: Support customers struggling with mortgage payments and manage the litigation process.
- Company: Stellar Select is dedicated to elevating your career journey with expert guidance and support.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a relaxed dress code among other perks.
- Why this job: Make a real difference in customers' lives while developing expertise in a supportive culture.
- Qualifications: Experience in collections or customer support, with strong communication and organisational skills required.
- Other info: Hybrid work model with 3 days WFH; perfect for balancing studies and work.
The predicted salary is between 26400 - 39600 £ per year.
Job Description
Job Title: Arrears and Litigation Specialist
Location: Skipton Hybrid 3 days WFH
Salary: Up to £33,000
Benefits:
- 25 days holiday plus public holidays
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- Season Ticket Loans
- Cycle to Work Scheme
- Employee Assistance Programme (EAP)
- Enhanced Maternity and Paternity
- Wellbeing Days
- Volunteering Days
- Free Hot Drinks
- Eye Care Vouchers
- Relaxed Dress Code
- Discounted Gourmet Society Taste Cards
- Discounted RAC Vehicle Breakdown Cover
- Discounted Gym Membership
- Life Assurance
About the Arrears and Litigation Specialist:
Are you looking to build a career in the mortgage or financial services industry? This role could be your ideal next step.
We’re on the lookout for individuals who are driven by doing the right thing for customers, especially those who are facing financial hardship. You might be working in utilities, housing, collections, or another regulated environment and want to step into the world of mortgages. If you understand how to support vulnerable customers and are comfortable handling sensitive conversations, we want to hear from you.
As an Arrears and Litigation Specialist, you’ll work with customers who are struggling with their mortgage payments. You’ll provide support, assess their situations, and offer tailored solutions. You’ll also play a part in managing the litigation process alongside solicitors, gaining invaluable experience in a highly regulated, stable sector.
This is an opportunity to build mortgage servicing expertise, work in a supportive, people-first culture, and develop professionally in a role that makes a real difference to customers' lives.
Responsibilities of Arrears and Litigation Specialist:
- Delivering accurate and timely processing of mortgage administration activities
- Engaging in proactive, empathetic conversations with customers in arrears
- Conducting income and expenditure reviews to understand customers' affordability
- Negotiating and recommending sustainable solutions such as payment arrangements, capitalisation, or assisted sales
- Providing effective signposting to third-party support services where needed
- Monitoring agreed solutions and ensuring follow-up actions are taken
- Working with appointed solicitors to support the litigation process
- Making fair and responsible decisions in line with Consumer Duty guidelines
Experience required for Arrears and Litigation Specialist:
- Recent experience in a collections, customer support, or arrears-related role
- Comfortable handling income and expenditure assessments and making affordability-based recommendations
- A strong understanding of customer vulnerability and how to support it sensitively
- Confident and clear communicator – both written and verbal – with excellent listening skills
- Previous experience with regulated financial products (mortgages, loans, utilities, housing, etc.)
- Highly organised with good attention to detail and a desire to deliver excellent service
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Arrears and Litigation Specialist please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
Arrears and Litigation Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears and Litigation Specialist
✨Tip Number 1
Familiarise yourself with the mortgage and financial services industry. Understanding the basics of how mortgages work and the common challenges customers face will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in handling sensitive conversations. Be prepared to share specific examples of how you've supported vulnerable customers in previous roles, as this is crucial for the Arrears and Litigation Specialist position.
✨Tip Number 3
Demonstrate your negotiation skills. Think of instances where you've successfully negotiated solutions or outcomes, as this will be a key part of the role when working with customers in arrears.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our people-first approach and commitment to customer service will allow you to align your values with ours, making you a more attractive candidate.
We think you need these skills to ace Arrears and Litigation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, customer support, or arrears-related roles. Emphasise your understanding of customer vulnerability and any experience with regulated financial products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers facing financial hardship. Mention specific examples of how you've supported vulnerable customers in the past and your ability to handle sensitive conversations.
Highlight Key Skills: In your application, focus on skills such as negotiation, empathy, and communication. Provide examples of how you've successfully conducted income and expenditure reviews or recommended sustainable solutions in previous roles.
Showcase Your Organisational Skills: Demonstrate your attention to detail and organisational abilities in your application. Mention any experience you have in monitoring agreed solutions and ensuring follow-up actions are taken, as this is crucial for the role.
How to prepare for a job interview at Stellar Select Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Arrears and Litigation Specialist. Familiarise yourself with mortgage administration, customer vulnerability, and the litigation process to demonstrate your knowledge during the interview.
✨Show Empathy
Since this role involves supporting customers facing financial hardship, be prepared to discuss how you would handle sensitive conversations. Share examples from your past experiences where you successfully supported vulnerable customers.
✨Prepare for Income Assessments
Brush up on your skills related to conducting income and expenditure reviews. Be ready to explain how you would assess a customer's affordability and recommend sustainable solutions based on their situation.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Prepare to answer questions about your previous experience in regulated environments and how it relates to the role, ensuring you highlight your listening skills as well.
