At a Glance
- Tasks: Implement AI solutions and enhance CRM capabilities in a dynamic fintech environment.
- Company: Innovative residential FinTech lender with a focus on technology.
- Benefits: Up to £50,000 salary, bonus, pension, and 25 days annual leave.
- Other info: Join a growing team with potential for contract extension and career development.
- Why this job: Make a real impact by embedding AI into business processes and improving customer journeys.
- Qualifications: Experience in AI implementation and knowledge of CRM platforms required.
The predicted salary is between 56250 - 68750 £ per year.
Type of role: 3-month FTC - potential to extend
Location: London Hybrid
Salary: Up to £50,000
Benefits:
- Discretionary annual bonus
- Pension
- 25 days annual leave plus bank holidays
- Growing fintech environment
About the position:
We are working with an innovative residential FinTech lender that is looking for an experienced AI & CRM Implementation Specialist to join the business on an initial 3-month fixed-term contract. This is a hands-on role for someone who can help the organisation implement and embed AI capabilities across the business, while also improving and developing its CRM capability. You will work closely with senior stakeholders and teams across the organisation to identify opportunities where AI can drive efficiency, improve customer journeys and enhance decision-making, whilst ensuring the CRM platform is being fully utilised.
Responsibilities:
- Identify and implement practical AI use cases across the business.
- Help embed AI into day-to-day processes, workflows and customer journeys.
- Work with stakeholders to understand business requirements and translate these into effective technology solutions.
- Review existing processes and identify opportunities for automation and AI-driven efficiencies.
- Support the development and enhancement of the organisation's CRM capability.
- Improve CRM processes, data quality, reporting and user adoption.
- Work with business and technology teams to ensure CRM and AI initiatives deliver measurable value.
- Support change management and adoption, helping teams understand how to make best use of new AI-enabled capabilities.
- Develop practical recommendations and roadmaps for the longer-term use of AI and CRM within the business.
Experience and skills required:
- Experience implementing or embedding AI solutions within a financial services, FinTech or regulated environment.
- Knowledge of CRM platforms and CRM optimisation.
- Track record of identifying opportunities to use AI and automation to improve business processes.
- Excellent stakeholder management and communication skills.
- The ability to work with both senior leadership and operational teams.
- A pragmatic, delivery-focused approach - this is about getting AI embedded into the business, rather than simply producing strategy documents.
For more information regarding the role, please contact us.
AI & CRM Implementation Specialist employer: Stellar Select Limited
As an Underwriter in Rotherham, you will join a company that prioritises employee wellbeing and development, offering competitive benefits such as generous holiday allowances, health and financial support, and flexible working options. The work culture fosters collaboration and integrity, ensuring that you have the opportunity to grow your career while delivering exceptional service to customers and brokers alike.
