At a Glance
- Tasks: Engage with customers, support relationship management, and analyse portfolios for insights.
- Company: Fast-growing financial services provider focused on inclusivity and innovation.
- Benefits: Generous holiday, pension contributions, health insurance, and employee discounts.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Join a collaborative team and grow your career in the mortgage industry.
- Qualifications: Experience in the mortgage industry and strong customer relationship skills required.
The predicted salary is between 27522 - 33638 £ per year.
Location: Warrington - Hybrid. 2 days per week in the office. It is expected to be based in the office 4 days a week during the first 2 weeks.
Salary: On Application
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- 15% Contributory Pension (10% Employer, 5% Employee)
- 26 days holiday plus bank holidays, and a day off for your birthday
- Discretionary Bonus Scheme & Annual salary reviews
- Paid sick leave & Digital GP
- 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover
- Income Protection
- Enhanced maternity, paternity and shared parental leave
- Menopause support
- Paid Carers leave
- Charity Day
- Employee Assistance Programme
- Cycle2work Scheme
- Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and 'away'
About our client and the role: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity available for a Mortgage Relationship Officer to join the Relationship Management team, and to develop your career within a growing specialist bank. This role involves supporting a portfolio of commercial customers while working closely with experienced Relationship Managers and being proactive in growing the loan book. This is a fantastic role for someone who has experience within the mortgage industry, looking to have a future career within relationship management.
Responsibilities:
- Support the Relationship Management team by delivering proactive customer engagement, portfolio analysis, and operational support across the customer lifecycle.
- Build and maintain strong relationships with an allocated portfolio of customers, ensuring a consistently high standard of service and customer experience.
- Act as the primary point of contact for inbound customer enquiries, providing timely, accurate, and professional support.
- Assist with refinancing, retention, and new deal preparation, ensuring all documentation and processes are completed efficiently.
- Conduct portfolio analysis and prepare insightful reports for periodic customer reviews, identifying trends, risks, and opportunities.
- Monitor portfolio performance and produce high-quality management information to support reporting, strategic decision-making, and effective portfolio oversight.
Experience and skills required:
- Experience of working in the mortgage industry is essential
- Experience in customer relationship management
- Strong organisational skills, with high attention to detail, and the ability to manage multiple priorities effectively.
- Strong analytical skills and confidence working with data, spreadsheets, and reporting tools will be essential.
- Strong communicator, comfortable engaging with both internal stakeholders and customers, with the ability to provide clear and professional support.
- A proactive and collaborative approach, alongside a commitment to delivering excellent customer service, will be key to success.
- Familiarity with regulatory requirements, risk awareness, and data protection standards will be highly beneficial.
For more information regarding the role please contact us. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Customer Relationship Officer in Warrington employer: Stellar Select Limited Careers
Join a forward-thinking fintech lender in London as an AI & CRM Implementation Specialist, where you will thrive in a dynamic and innovative environment. With a strong focus on employee growth, you will have the opportunity to work closely with senior stakeholders, driving meaningful change through AI and CRM enhancements while enjoying a competitive salary, generous annual leave, and a discretionary bonus. Embrace a culture that values collaboration and creativity, making this an excellent place for professionals seeking impactful and rewarding careers.
Contact Details:
Stellar Select Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Officer in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stellar Select Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stellar Select Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Officer in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stellar Select Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Stellar Select Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stellar Select Limited Careers!
How to prepare for a job interview at Stellar Select Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
