Broker Support - 6 Month FTC

Job Title: Broker Support
Employment type: 6-month fixed-term contract
Location: London Hybrid (after the first 12 weeks, 3 days in the office, 2 days from home)
Salary: Up to £40,000
Benefits:
25 days' holiday (rising to 30 with service) + your birthday off (pro rata)
Generous, matched pension + life assurance (subject to eligibility)
Private medical cover (Bupa) (qualifying period)
Holiday buy/sell scheme (up to 5 days)
Eye care support + Employee Assistance Programme
Recognition awards + regular social events
Learning & development opportunities
About the position of Broker Support:
Join a specialist lender based in London in a highly telephone-based role, acting as a key point of contact for the Sales Team, Sales Operations and external distribution partners. You'll be responsible for reviewing lending scenarios, answering queries and providing guidance on lending policy, criteria, systems and processes. This is a fast-paced, problem-solving role where you'll work closely with both internal teams and external partners to assess scenarios and provide clear, timely and commercially focused decisions.
The role involves a high volume of telephone interaction and webchats, so great communication skills and the confidence to build relationships with brokers and other stakeholders are essential.
You'll also identify recurring queries and trends, helping to drive improvements across lending criteria, processes and systems and ensuring the right lending outcome can be reached as efficiently as possible.
Responsibilities for the position of Broker Support:
Handle a high volume of telephone and written queries from brokers, packagers and internal teams on lending criteria, applications and policy.
Review mortgage applications, including credit reports, income evidence,