At a Glance
- Tasks: Lead IT operations, ensuring reliability and security of tech services while providing hands-on support.
- Company: Join a dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Hybrid role with travel to our Edinburgh office; must have the right to work in the UK.
- Why this job: Make a real impact in a fast-paced environment while developing your IT skills.
- Qualifications: Experience in IT support and strong technical skills in MacOS/Windows administration.
The predicted salary is between 50000 - 65000 € per year.
The IT Operations & Service Lead ensures the reliability, performance, and security of internal technology and product services. Reporting to the Head of Products, this role provides functional oversight for the IT Support and Level 1/2 Product Support streams. This is a highly dynamic role offering significant autonomy and flexibility. Given the agile nature of the business and the decentralised setup of the Product teams, you will have the freedom to drive operational standards and pivot quickly to meet evolving technical challenges. You will bridge the gap between Product delivery and production stability while maintaining full ownership of the internal corporate IT environment and hands-on helpdesk delivery.
Key Responsibilities
- Service Oversight & Helpdesk Delivery
- Functional Coordination: Act as the primary lead for IT Support and L1/L2 Product Support, ensuring high standards of service delivery and technical guidance.
- Hands-on IT Support: Directly execute core helpdesk tasks, including laptop provisioning (imaging/setup), hardware troubleshooting, and general IT enquiries.
- Operational Autonomy: Exercise discretion in organising the support workload, adapting workflows to align with the rapid pace and changing priorities of the Product teams.
- Triage & Escalation: Oversee the flow of issues between Support and the Engineering teams, ensuring effective technical triage and timely resolution.
- Platform Onboarding: Manage the end-to-end access lifecycle for developers within Cloud and Dev Platforms, ensuring timely provisioning and de-provisioning of permissions in line with the "joiner-mover-leaver" process.
- Cyber Security & Governance
- Security Ownership: Act as the lead for day-to-day cyber security operations, including identity management (IAM), patching, and endpoint protection.
- Risk Mitigation: Identify reliability and security risks, collaborating with Engineering and Product teams to implement practical mitigations.
- Incident Response: Coordinate the technical response to security breaches or major service-impacting outages.
- Cloud Governance: Act as the primary administrator for Cloud and Dev Platform access (e.g., AWS, Azure), ensuring secure identity management and the enforcement of least-privilege principles across the ecosystem.
- Engineering Interface & Service Ownership
- Operational Readiness: Act as the "gatekeeper" for production, ensuring new releases meet "release-to-run" standards before handover from Engineering.
- Service Improvement: Own the Service Improvement Plan (SIP) and drive the permanent resolution of recurring issues through collaboration with Engineering.
- Supplier Management: Oversee relationships with external vendors for product components, IT hardware procurement, and software licensing.
Skills & Experience
- Essential
- Functional Oversight: Proven experience overseeing IT Support or Product Support functions in a senior or lead capacity.
- Technical Proficiency: Strong hands-on experience with MacOS/Windows administration, MDM solutions (e.g., Jamf, Intune), and office productivity suites (M365/Google Workspace).
- Service Principles: Expert understanding of availability, reliability, and incident management.
- Collaborative Influence: Experience working effectively as a bridge between cross-functional Engineering and Product teams.
- Behaviours & Cultural Alignment
- Values Driven: You will exhibit and actively promote full alignment with Stellar Omada’s Purpose, Vision and Values.
- Agility: You will demonstrate the ability to work effectively in a fast-paced, complex, and dynamic environment, utilising your autonomy to deliver results.
- Resilience: You will be a confident, resilient team player who displays a positive and collaborative approach to project delivery.
- Continuous Improvement: You will be passionate about further developing Stellar Omada’s capabilities and have the knowledge and personal drive to suggest improvements and adopt and implement lessons learned.
- Desirable
- Hardware Lifecycle Management: Experience managing the full "joiner-mover-leaver" process and hardware inventory.
- Industry Context: Experience in SaaS, platform, or consultancy environments.
- Technical Awareness: Familiarity with DevOps/SRE practices, including CI/CD awareness and monitoring tools.
If you would like to be part of a dynamic organisation with an exciting future, please get in touch with connect@stellaruk.co.uk and one of the team will be in touch. This is a ‘hybrid’ working role where you’d be required to travel to our Head Office in Edinburgh.
PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Stellar Omada are unable to support Visa Applications/Sponsorship.
Information Technology Operations Lead in Edinburgh employer: Stellar Omada
Stellar Omada is an exceptional employer that fosters a dynamic and agile work environment, allowing IT Operations & Service Leads to thrive with significant autonomy and flexibility. With a strong emphasis on employee growth, collaboration, and continuous improvement, the company offers a supportive culture where your contributions directly impact operational excellence and security. Located in Edinburgh, employees benefit from a vibrant city atmosphere while enjoying hybrid working arrangements that promote work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT operations and service management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your hands-on skills! If you’ve got experience with MacOS/Windows administration or MDM solutions, be ready to discuss specific examples during interviews. Real-life scenarios can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Operations Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Operations & Service Lead. Highlight your experience in IT support and any relevant technical skills, especially with MacOS/Windows and MDM solutions. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this dynamic role. Share specific examples of how you've successfully managed IT operations or improved service delivery in the past. We love a good story!
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to showcase your collaborative influence and resilience. Talk about times when you bridged gaps between teams or adapted to fast-paced changes. We value those who can keep things running smoothly under pressure!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Stellar Omada
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around MacOS/Windows administration and MDM solutions like Jamf or Intune. Be ready to discuss your hands-on experience with these tools, as well as your understanding of service principles like availability and incident management.
✨Showcase Your Collaborative Spirit
This role requires bridging the gap between Product and Engineering teams, so be prepared to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve influenced cross-functional teams to achieve a common goal.
✨Demonstrate Your Agility
Given the dynamic nature of the role, it’s crucial to show that you can adapt quickly to changing priorities. Prepare to discuss situations where you’ve had to pivot your approach or manage unexpected challenges effectively.
✨Emphasise Continuous Improvement
Talk about your passion for enhancing processes and driving improvements. Share specific examples of how you've identified issues and implemented solutions in previous roles, particularly in IT support or product environments.
