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- Tasks: Lead service improvements and enhance patient care within a supportive healthcare team.
- Company: Join a friendly Primary Care Network dedicated to transforming healthcare in Harlow.
- Benefits: Opportunities for professional development and a collaborative work environment.
- Why this job: Make a real difference in patient experiences while working with innovative healthcare solutions.
- Qualifications: GCSEs in English and Maths, plus a degree; experience in change management is a plus.
- Other info: Be part of a dynamic team focused on improving health outcomes and championing diversity.
The predicted salary is between 36000 - 60000 £ per year.
Harlow North PCN Digital and Transformation Manager
Harlow North Primary CareNetwork are a group of five Practices within Harlow. We jointly deliver services that improve outcomes and provide positive patient experience for our population of 60,000+.
As a Primary Care Network (PCN) our aim is to work collaboratively, enabling our team of Social Prescribers, Care coordinators, Clinical Pharmacists, Nursing Associates and GP Assistants to work together with the Practices. We seek continuous improvement by strengthening our relationship with other key health and wellbeing providers to maximise the impact of our services on quality and outcomes of patient care.
The Practices within the PCN are Addison House, Church Langley, Nuffield House, Sydenham and Old Harlow All practices use Systmone clinical system.
We are a friendly, supportive, democratic, well organised and enthusiastic Primary Care Network. We contain training practices and actively encourage learning and development for all staff.
About us
Stellar Healthcare is a GP Provider company consisting of 22 member practices across Harlow and Epping Forest in west Essex. We work closely with the Practices and PCNs to deliver the best care to patients.
Job responsibilities
Role summary
The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements.
The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services.
The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both at individual practice level and at the level of the PCN.
The post holder will work closely with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access and PCN development and the ICB Digital Strategy.
- Developing Neighbourhood Teams
- Optimisation of digital ways of working
- Retention & development of multi-professional teams
- Hardwiring the system to support change through Quality Improvement
The post holder will work to coordinate with and bring in additional specialist expertise when required to deliver transformation plans, e.g., in analytics, evaluation, policy, IT systems, estates etc.
The post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and championing diversity and inclusion.
Please the full job description attached.
Person Specification
Qualifications
- GCSE grade A to C in English and Mathematics
- Batchelor\’s or Master\’s degree
Experience
- Person specification
- In addition to the above successful candidates should be able to demonstrate the following
- Experience of successfully delivering change and improvement programmes in a patient facing environment
- A proven track record of communicating and engaging with a wide range of staff and stakeholders – building excellent and trusted relationships
- Significant experience of driving change including translating strategic objectives into tangible plans for delivery
- Ability to use data and insight to both drive change and also to understand and adapt programmes of work
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
- Ability to understand, interpret and present complex and/or sensitive information
- Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
- A clear and ongoing commitment to improving NHS services for the benefit of patients
- Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Director of Quality & Clinical Effectiveness
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Harlow North PCN Digital and Transformation Manager employer: Stellar Healthcare LTD
Contact Detail:
Stellar Healthcare LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harlow North PCN Digital and Transformation Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend local events, join online forums, or even reach out to professionals on LinkedIn. Building relationships can open doors to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience and how it aligns with their needs. Use specific examples from your past roles to demonstrate how you can make a difference in their organisation.
✨Tip Number 3
Don’t just apply, engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention any connections you have within the organisation. It shows initiative and can set you apart!
✨Tip Number 4
Prepare for interviews like a champ! Research the company and its values, especially around patient care and transformation. Think about how your background fits into their mission and be ready to discuss how you can contribute to their goals.
We think you need these skills to ace Harlow North PCN Digital and Transformation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital and Transformation Manager role. Highlight your experience in delivering change and improvement programmes, and how you can contribute to enhancing patient care within our Primary Care Network.
Showcase Your Communication Skills: We want to see how you engage with a variety of stakeholders. Use examples from your past experiences to demonstrate your ability to build trusted relationships and communicate effectively at all levels.
Data-Driven Insights: Since this role involves using data to drive change, include specific instances where you've successfully interpreted and presented data to inform decision-making. This will show us that you can translate strategic objectives into actionable plans.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stellar Healthcare LTD
✨Know Your Stuff
Make sure you understand the role of a Digital and Transformation Manager within a Primary Care Network. Familiarise yourself with the specific practices involved, like Systmone, and be ready to discuss how you can improve patient access and staff satisfaction.
✨Showcase Your Experience
Prepare examples from your past where you've successfully delivered change in a patient-facing environment. Highlight your ability to build relationships and communicate effectively with diverse stakeholders, as this is crucial for the role.
✨Data is Key
Be ready to talk about how you've used data to drive change. Think of specific instances where you've interpreted qualitative and quantitative data to inform decisions or improve services. This will show your analytical skills and strategic thinking.
✨Champion Diversity and Inclusion
Since the role emphasises diversity and inclusion, come prepared with ideas on how to promote these values within the PCN. Discuss any initiatives you've been part of that aimed at improving experiences for diverse groups, as this will resonate well with the interviewers.