At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service in a premium retail environment.
- Company: Join Stellar Global, a progressive and inclusive retail experience agency.
- Benefits: Enjoy a competitive salary, commission scheme, discounts, and health cash plan.
- Other info: Flexible full-time role with excellent career progression opportunities.
- Why this job: Inspire others while bringing innovative ideas to life in a fast-paced setting.
- Qualifications: Previous supervisory experience and strong communication skills are preferred.
The predicted salary is between 24750 - 30250 £ per year.
Are you passionate about delivering exceptional customer service and leading a dynamic team in a premium retail environment? We’re looking for an enthusiastic Supervisor to join the team at one of our Premium Samsung sites. If you thrive in a fast-paced environment, enjoy inspiring others, and are excited about bringing innovative ideas and exceptional customer experiences to life, we’d love to hear from you!
Overall purpose of the role: As a Supervisor, you will be reporting directly to the Concession Manager & Clienteling Experience Manager. Your focus will be to support your Managers and keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium retail environment. You will not only support your Managers in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves. Working alongside the other teams and Harrods departments, you will ensure you work collaboratively with all teams supporting where required and leading by example. You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.
About Stellar Global: Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists. Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Key Responsibilities:
- Leading Exceptional Service & Teamwork
- Generate positive experiences for customers and staff alike.
- Maintain exceptional service standards.
- Lead and develop floor staff, fostering training and progression.
- Supporting the control and accountability of team key performance indicators.
- Create a supportive, honest, and dedicated work environment.
- Inspire the team with passion for the Stellar and Samsung brands.
- Develop service standards using training tools and action plans.
- Support the Experience Clienteling Manager with CRM systems, VIP visits and B2B opportunities.
- Embrace Stellar values: Own it, Work Smart, Be-Can-Do and Stay Curious.
Personal Specification:
- Nimble and adapt to change quickly and effectively, including under stressful circumstances.
- Confidentiality and trust in handling sensitive situations with your Experience Specialists.
- Open to learn and improve own performance and inspire others to want the same.
- Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung Harrods creates a safe and inclusive environment for all.
- A natural people-person, with good communication and presentation skills, for one-on-one or group interactions.
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction.
- Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business.
- Some previous experience in a Supervisory role within a similar industry would be an advantage.
What do we offer:
- £31.5k annual salary & commission scheme.
- Full time role, fully flex Mon-Sun.
- Fixed Term (12 months contract).
- Samsung work phone/laptop.
- Discount at Samsung members only website.
- 21 days annual leave (+ the equivalent of Bank Holidays within a year).
- Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts.
- Discounted Gym membership via Medicash.
£31,500 - £31,500 a year.
Supervisor Premium Retail ( Fixed Term 12 months ) in London employer: Stellar Global
Stellar Global is an exceptional employer, offering a vibrant work culture at the innovative Samsung KX in King's Cross, London. With a strong commitment to employee development through bespoke training programmes and a focus on community, we provide our Mobile Repair Technicians with competitive salaries, generous leave, and unique benefits like discounts on Samsung products. Join us to thrive in a dynamic environment where your skills will be nurtured and your contributions valued.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Premium Retail ( Fixed Term 12 months ) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stellar Global, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stellar Global!
We think you need these skills to ace Supervisor Premium Retail ( Fixed Term 12 months ) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stellar Global, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stellar Global and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stellar Global that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stellar Global
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
