At a Glance
- Tasks: Deliver exceptional coffee experiences and engage customers through live demonstrations and events.
- Company: Join Stellar Global, a progressive agency passionate about retail experiences and community.
- Benefits: Earn £30k per year plus bonuses, with a Monday to Friday schedule and intensive training.
- Other info: Flexible, collaborative culture with opportunities for growth and development.
- Why this job: Combine your love for coffee with customer interaction in a vibrant showroom environment.
- Qualifications: Experience in hospitality or retail, strong barista skills, and excellent communication.
The predicted salary is between 30000 - 30000 £ per year.
Do you love coffee? Are you an experienced barista, content creator and open to work 5 days per week, Monday to Friday in a premium coffee showroom? If your answers are yes, please see this great opportunity at the Sage Studio/Home Ground! The showroom is located at Home Ground, 54 Charlotte Street, London W1T 2NS, nearest stations are Goodge Street, Oxford Circus or Tottenham Court Road.
Overall purpose of the role: As a Product Expert, you will be part of a passionate and knowledgeable team at Home Ground, a premium coffee showroom bringing together the Sage, Lelit, Baratza and Beanz brands within the BRG portfolio. You will bring these brands to life through exceptional coffee experiences, expert demonstrations and personalised customer interactions. Your primary focus will be delivering outstanding customer experiences by combining barista expertise, premium customer service and extensive product knowledge to inspire customers to get the very best from our brands.
Working within our showroom, you will prepare and serve premium coffee, welcome customers through personalised product demonstrations (coffee machines) and bookable appointments, support masterclasses, retailer events and other customer experiences. You will also play an active role in live shopping, both behind the scenes and in front of the camera, while supporting reactive content creation, community management and Live Chat service to engage customers across our digital channels. As Home Ground evolves, flexibility, collaboration, a passion for coffee and a strong desire to make every day unique will be essential to your success. You will work across all areas of the showroom, helping to deliver memorable experiences that build customer confidence, inspire product discovery and strengthen connections with our brands.
Key Accountabilities:
- Deliver exceptional customer experiences
- Operate and maintain Home Ground
- Support BRG events and Experience days
- Support live shopping and content creation
- Deliver customer engagement and sales
- Work collaboratively across Home Ground
Embrace the Stellar Values: Own It, Be Can Do, Stay Curious and Work Smart.
You have (Knowledge/experience required):
- Proven experience in sales, hospitality, retail or customer service.
- A genuine passion for coffee and enthusiasm for learning about our brands and products.
- Strong barista skills, or the ability to demonstrate these skills to the required standard following training.
- Excellent verbal and written communication skills with confidence presenting to individuals and groups.
- Confidence appearing on camera and supporting live shopping and digital content.
- Confidence engaging with customers both virtually and physically.
- An understanding of food hygiene and safe food handling, with a commitment to following all required procedures.
- Strong organisational skills, attention to detail and a proactive, flexible approach to work.
What we offer:
- £30k annual salary plus bonus
- 37.5 hours contract
- Monday to Friday, 5 days per week
- Shift times: 08:30 - 17:00 or 09:00 - 17:30
- Permanent role (3 months probation)
- Intensive training will be provided
Experience Specialist / Product Expert in London employer: Stellar Global
Stellar Global is an exceptional employer, offering a vibrant work culture at the innovative Samsung KX in King's Cross, London. With a strong commitment to employee development through bespoke training programmes and a focus on community, we provide our Mobile Repair Technicians with competitive salaries, generous leave, and unique benefits like discounts on Samsung products. Join us to thrive in a dynamic environment where your skills will be nurtured and your contributions valued.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Specialist / Product Expert in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stellar Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stellar Global
Don't be shy about reaching out to Stellar Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Experience Specialist / Product Expert in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stellar Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stellar Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
