At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive brand loyalty.
- Company: Join Stellar Global, a forward-thinking tech company on Oxford Street.
- Benefits: Enjoy a competitive salary, flexible hours, and potential bonuses.
- Other info: Embrace a culture of diversity and inclusion with growth opportunities.
- Why this job: Be part of an exciting flagship store launch and make a real impact.
- Qualifications: Previous supervisory experience preferred; must be 21+.
The predicted salary is between 37440 - 37440 £ per year.
Stellar Global is hiring an experienced Team Leader to support the launch of an exciting new flagship store on Oxford Street. This is a fixed‑term contract role from June to December 2026. As a Team Leader, you will report directly to the Store Manager and support your managers in keeping staff highly engaged, motivated, and customer obsessed. You will also turn the brand’s innovative vision into reality each day, ensuring impeccable customer service and maximizing sign‑ups.
About the Brand
Tools for Humanity is a global technology company building tools designed for the age of AI, founded by Alex Blania and Sam Altman. The company focuses on developing technology that helps people prove they are real humans online in an increasingly AI‑driven world.
Key Accountabilities
- Leading Exceptional Service & Teamwork: Supporting managers in leading and developing a floor staff team, working with the Store Manager to ensure training and progression opportunities are encouraged and met.
- Operational Excellence: Strategic Planning - thinking outside the box to identify opportunities and collaborate with others to grow the business and improve performance.
- People Management & Development: Embrace values - Be Can Do, Own It, Stay Curious and Work Smart.
Personal Specification
- Nimble and adapt to change quickly and effectively, including under stressful circumstances.
- Confidentiality and trust in handling sensitive situations with your Brand Ambassador team.
- Open to learn and improve own performance and inspire others to want the same.
- Demonstrate honesty and willingness to listen to peers’ views to ensure a safe and inclusive environment for all.
- A natural people‑person with good communication and presentation skills for one‑on‑one or group interactions.
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the brand’s products, embedding a tangible sense of loyalty in every interaction.
- Able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business.
- Some previous experience in a supervisory role within a similar industry would be an advantage.
- Must be 21+.
Benefits
- £37,440 annual salary.
- 40 hours per week, Monday–Sunday.
- Fully flexible schedule but must work a minimum of 2 weekends a month depending on business needs.
- Fixed‑term contract June–December.
- Up to 10% bonus.
- 3 months probation period.
- Medicash after probation.
Stellar Global is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Team Leader in City of Westminster employer: Stellar Global
Stellar Global is an exceptional employer, offering a dynamic work environment at our flagship store on Oxford Street, where innovation meets customer service excellence. As a Team Leader, you will benefit from a competitive salary, flexible scheduling, and opportunities for personal and professional growth within a diverse and inclusive culture that values your contributions. Join us in shaping the future of technology while being part of a supportive team that encourages collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in City of Westminster
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Team Leader in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Stellar Global:Don’t forget to personalise your application for Stellar Global! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Stellar Global
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Stellar Global offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Stellar Global and contribute positively during your temporary stint.
