At a Glance
- Tasks: Engage customers and deliver exceptional service in a vibrant retail environment.
- Company: Join Stellar Global, a progressive agency focused on inclusive retail experiences.
- Benefits: Earn £16 per hour plus a 10% performance bonus with flexible weekend hours.
- Other info: Fixed-term contract from June to December 2026 with opportunities for growth.
- Why this job: Be part of an exciting flagship store launch on Oxford Street with a global brand.
- Qualifications: Experience in retail or customer-facing roles; must be outgoing and professional.
The predicted salary is between 16 - 16 £ per hour.
Stellar Global is hiring a confident Customer Experience Team member to support the launch of an exciting new flagship store on Oxford Street. This is a fixed‑term contract role from June to December 2026. This is a high‑energy, customer‑facing role where you’ll engage with the public, represent a premium global brand, and deliver an outstanding in‑store experience from launch through to the end of the year.
About Stellar Global: Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, it delivers best‑in‑class service for physical, virtual or hybrid retail experiences. Through bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global cultivates a culture of community and support while developing outstanding retail experience specialists. Stellar Global is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Key Accountabilities:
- Welcome and engage customers in a busy retail environment
- Deliver exceptional customer service and brand experiences
- Confidently approach and assist customers on the shop floor
- Support customers with product information and general enquiries
- Maintain a professional and polished presence at all times
- Represent the brand with energy, enthusiasm, and positivity
What we are looking for:
- Retail, brand ambassador / promotional work, hospitality or front‑of‑house experience
- Experience working with premium brands
- Professional presentation and positive attitude
- Reliable and punctual
- Strong communication and interpersonal skills
- Outgoing, proactive, and comfortable speaking to a high volume of customers every day
- Comfortable working in a fast‑paced flagship retail environment
- Must be 21+
What we offer:
- £16 per hour plus 10% performance bonus
- Working days: Saturday and Sunday
- Contracted hours: 14.5 hrs per week
- Fixed term contract: June–December 2026
- Work with an innovative, globally recognised brand
- Be part of a major flagship launch on Oxford Street, London
Product Expert in City of Westminster employer: Stellar Global
Stellar Global is an exceptional employer that prioritises the growth and well-being of its employees, offering bespoke training programmes and a supportive community culture. Working as a Product Expert in the vibrant setting of Oxford Street not only allows you to represent a premium global brand but also provides a unique opportunity to engage with customers in a dynamic retail environment. With competitive pay and a focus on diversity and inclusion, Stellar Global is committed to creating a rewarding and meaningful work experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert in City of Westminster
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Stellar Global.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Stellar Global. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Product Expert in City of Westminster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Stellar Global.
How to prepare for a job interview at Stellar Global
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Stellar Global's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Stellar Global offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
