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- Tasks: Lead a dynamic team at Samsung KX, ensuring top-notch customer experiences.
- Company: Join Samsung KX, the innovative retail hub in King's Cross.
- Benefits: Enjoy competitive salary, bonuses, health plans, and 21 days leave.
- Why this job: Be a key player in a vibrant team and shape customer interactions.
- Qualifications: Strong communication skills and previous supervisory experience preferred.
- Other info: Great career progression opportunities and fantastic staff benefits await you.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated and passionate Team Leader to join us in leading our Experience Team / Retail Associates at Samsung KX, located at the heart of London King's Cross in the Coal Drops Yard, the most innovative retail destination. The Experience Team is at the heart of what we do at Samsung KX, being the connection between the customer and the business showcasing the best in-store services.
In this role, you will contribute to the continued success of this team by leading the team, supporting the Manager and Assistant Manager in making sure the team runs to the best of its abilities and ensuring everyone is motivated to deliver a top customer experience every time. You will support your Managers in various tasks to meet business needs and supervise an Experience team of 20+ Experience Specialists. You will need to enjoy problem-solving and be able to work well under pressure and adapt to changes as the business evolves.
Working alongside other teams and Samsung departments, you will ensure collaboration with all teams, supporting where required and leading by example. You will look to bring out the best in your team, demonstrating humility, maturity, support, and consistency in everything you do.
Who are we looking for:
- A natural people-person, with good communication and presentation skills, for one-on-one or group interactions.
- Nimble and able to adapt to change quickly and effectively, including fast-paced or pressure situations.
- Confidentiality and trust in handling sensitive situations with your Experience Specialists.
- Open to learning and improving own performance and inspiring others to want the same.
- Demonstrating honesty and willingness to listen to peers' views to ensure Samsung KX creates a safe and inclusive environment for all.
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, encouraging them to be excited about the potential the brand’s products can offer in their lives, embedding a tangible sense of loyalty in every interaction.
- Understanding the importance of data entry when processing data and how it affects the wider business.
- Some previous experience in a Supervisory role within a similar industry would be an advantage.
What we offer:
- Competitive salary & bonus scheme.
- A Samsung work phone.
- 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service).
- Health cash plan via Medicash, allowing you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests, with additional benefits including virtual GP appointments, counselling, and discounts.
- Discounted Gym Membership.
- Career progression opportunity in a premium company.
- Great staff benefits.
Team Leader employer: Stellar Global Ltd
Contact Detail:
Stellar Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out Samsung KX's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your communication skills! As a Team Leader, you'll need to inspire and motivate your team. Try role-playing common scenarios with a friend or family member to get comfortable with presenting your ideas clearly and confidently.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully handled challenges. This will demonstrate your ability to adapt and lead under pressure, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Samsung KX team. Let's get you that Team Leader position!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating amazing customer experiences at Samsung KX.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position. Highlight any relevant supervisory experience and skills that match what we’re looking for, like communication and problem-solving abilities.
Be Authentic: We value honesty and authenticity, so don’t be afraid to show your true self in your application. Share your personal experiences and how they’ve shaped your approach to leadership and teamwork.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Stellar Global Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Samsung and its products thoroughly. Understand their values, mission, and what makes them stand out in the retail space. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or inspired others. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Adaptability
The role requires someone who can handle pressure and adapt to change. Think of specific instances where you've had to think on your feet or adjust your approach quickly. Highlighting your nimbleness will resonate well with the interviewers.
✨Engage in Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and show that you value their insights. This will reflect your communication skills and your ability to create a safe and inclusive environment.
