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- Tasks: Lead a dynamic team and deliver exceptional customer service in a premium retail environment.
- Company: Join Stellar Global at Samsung Selfridges, where innovation meets inclusivity.
- Benefits: Enjoy competitive salary, discounts, health cash plan, and 21 days annual leave.
- Why this job: Be part of a vibrant team that turns innovative visions into reality every day.
- Qualifications: Previous supervisory experience and a passion for customer service are preferred.
- Other info: Great career progression opportunities in a supportive and collaborative culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about exceptional customer service, leading a dynamic team in a premium retail environment and have genuine interest in technologies? Samsung Selfridges is looking for an enthusiastic Supervisor to join our team! If you thrive in a fast-paced setting and are eager to turn innovative visions into reality, we want to hear from you!
Overall purpose of the role: As a Supervisor, you will be reporting directly to the Concession Manager. Your focus will be to support your Manager and keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium retail environment. You will not only support your Manager in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves. Working alongside the other teams and Selfridges departments, you will ensure you work collaboratively with all teams supporting where required and leading by example. You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.
About Stellar: Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best‑in‑class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Key Responsibilities:
- Leading Exceptional Service & Teamwork
- Generate positive experiences for customers and staff alike
- Maintain exceptional service standards
- Lead and develop floor staff, fostering training and progression
- Supporting the control and accountability of team key performance indicators
- Create a supportive, honest, and dedicated work environment
- Inspire the team with passion for the Stellar and Samsung brands
- Develop service standards using training tools and action plans
- Support the Experience Clienteling Manager with CRM systems, VIP visits and B2B opportunities
- Embrace Stellar values: Own it, Work Smart, Be-Can-Do and Stay Curious
Personal Specification:
- Nimble and adapt to change quickly and effectively, including under stressful circumstances
- Confidentiality and trust in handling sensitive situations with your Experience Specialists
- Open to learn and improve own performance and inspire others to want the same
- Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung Selfridges creates a safe and inclusive environment for all
- A natural people-person, with good communication and presentation skills, for one‑on‑one or group interactions
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives – embedding a tangible sense of loyalty in every interaction
- Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
- Some previous experience in a Supervisory role within a similar industry, would be an advantage
What do we offer:
- Competitive salary & commission scheme
- Samsung work phone/laptop
- Discount at Samsung members only website
- 21 days annual leave (+ the equivalent of Bank Holidays within a year)
- Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts
- Discounted Gym membership via Medicash
- Career progression opportunity in a premium company
- Great staff benefits
Supervisor employer: Stellar Global Ltd
Contact Detail:
Stellar Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Stellar Global and Samsung's values. Show us how you embody those values in your past experiences. It’ll help you stand out as someone who truly fits in!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your leadership skills and customer service passion. We want to see how you can inspire and motivate a team!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. First impressions matter, and we want to see your enthusiasm for the role. Don’t forget to prepare some questions about the team and the brand!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and technology shine through in your application. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles or retail environments. We love seeing how your past experiences align with what we’re looking for at Samsung Selfridges.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams or provided exceptional service in the past – we want to hear your story!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Stellar Global Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Samsung and Stellar Global thoroughly. Understand their values, products, and what sets them apart in the retail environment. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you can inspire others and maintain high service standards, as this is crucial for the role.
✨Demonstrate Customer Obsession
Prepare to share experiences where you've gone above and beyond for customers. Think about how you can create positive experiences and foster loyalty. This aligns perfectly with the role's focus on exceptional customer service, so make it a key part of your conversation.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that assess your ability to handle pressure and adapt to change. Prepare examples of challenges you've faced in previous roles and how you overcame them. This will demonstrate your nimbleness and problem-solving skills, which are essential for the fast-paced retail environment.
