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- Tasks: Engage with customers, showcase premium appliances, and drive sales in a dynamic retail environment.
- Company: Stellar Global is a forward-thinking retail agency focused on creating exceptional customer experiences.
- Benefits: Earn £13.85 per hour plus commission, enjoy flexible hours, and receive full training and uniform.
- Why this job: Join a supportive team, develop your skills, and work with top-tier products in prestigious locations.
- Qualifications: Previous experience in premium customer service and excellent communication skills are essential.
- Other info: Work part-time, 4 days a week, with opportunities for growth and community engagement.
We are looking for a driven full time Sales Associate/Advisor with a passion for people and technology to join our amazing team at Samsung, Selfridges, London.
Overall purpose of the role:As a Sales Associate you will be working in a diverse and knowledgeable Experience Team to ensure we deliver exceptional customer service at Samsung Selfridges. Reporting into the Management Team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalised experience, whilst developing your specialist skills to deliver top-tier product demonstrations.
About Stellar Global:Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Key Accountabilities:
Provide exceptional customer service in line with company standards
To deliver a successful execution across all KPI\’s, these can range from NPS, Commercial Targets and more
Effectively working alongside team members
Supporting Samsung projects – Click & Collect
Supporting with Samsung events and providing detailed, interactive and engaging tours of the Samsung Harrods Space
Embrace values- Stay curious, Be can do, Own it and Work Smart
Personal Specification (Knowledge/experience)
Ideally experienced in luxury or high-end retail
Passion for technology
Driven and self-motivated
Well organised and accountable for all responsibilities
Experience in sales and/or customer service
A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions
A true advocate for the brand, able to understand and define every customer\’s specific needs and interests, and encourage them to be excited about the potential the brand\’s products can offer in their lives – embedding a tangible sense of loyalty in every interaction
An energetic, friendly and outgoing individual who values learning and knowledge
Professional, and a team player – able to work as part of a diverse and varied team, collaboratively, always seeking to achieve the best possible results against KPIs, together
What do we offer:
Full time role, 40hrs per week, fully flexible
£28 808 annual salary plus commission
Samsung work phone
Discount at Samsung members only website
21 days annual leave + Bank Holidays
Health cash plan via Medicash
Great staff benefits
£28,808 – £28,808 a year
#J-18808-Ljbffr
Sales Advisor employer: Stellar Global Ltd
Contact Detail:
Stellar Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the premium domestic appliances you'll be selling. Research the brands and products offered at Peter Jones and John Lewis, so you can confidently discuss features and benefits with customers.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build rapport and improve your ability to connect with customers in a retail environment.
✨Tip Number 3
Visit the stores where you'll be working to observe the sales process and customer interactions. Take note of how current Sales Advisors engage with customers and learn from their techniques.
✨Tip Number 4
Show your enthusiasm for sales by preparing examples of how you've successfully met targets in previous roles. Be ready to discuss these experiences during any interviews or informal chats with the hiring team.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in premium customer service environments. Emphasise your communication skills and any previous sales achievements to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Advisor position. Mention your passion for building rapport with customers and your ability to demonstrate products effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved customer queries or challenges in previous roles. This will demonstrate your proactive approach and suitability for the position.
Highlight Teamwork Experience: Since the role involves working closely with colleagues, mention any past experiences where you collaborated effectively in a team. This will show that you can contribute positively to the workplace culture at Stellar Global.
How to prepare for a job interview at Stellar Global Ltd
✨Show Your Passion for Sales
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully closed deals in the past and what motivates you to achieve targets.
✨Demonstrate Product Knowledge
Familiarise yourself with the premium domestic appliances you'll be selling. Be prepared to discuss features, benefits, and how they meet customer needs. This will show your commitment to providing excellent service.
✨Emphasise Customer Rapport
Highlight your ability to build relationships with customers. Share anecdotes that illustrate your interpersonal skills and how you've turned a casual inquiry into a sale by connecting with the customer.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've successfully resolved customer issues or challenges in a retail environment. Being able to demonstrate your problem-solving skills will show that you're proactive and capable of handling difficult situations.