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For Companies At a Glance
- Tasks: Lead a dynamic team in a vibrant retail studio, ensuring smooth operations and excellent customer experiences.
- Company: Join Stellar Global, a leading Retail Experience Agency with high-profile clients like Samsung and Nike.
- Benefits: Earn £24,000 annually, enjoy flexible hours, and access health benefits like Medicash.
- Why this job: Be part of an innovative team that values curiosity, creativity, and a can-do attitude.
- Qualifications: Experience in retail or customer engagement, strong leadership, and excellent communication skills.
- Other info: Work part-time, 4 days a week, with opportunities for personal and professional growth.
The predicted salary is between 24000 - 30000 £ per year.
Stellar Global is looking for an experienced Team Leader, who loves coffee, open to work part time in the Sage Studio (4 days per week) and who has strong leadership skills!
Overall purpose of the role
As the Team Leader, you will support the Studio Manager in overseeing the day‑to‑day running of the Sage/BRG Studio, ensuring operational efficiency, excellent customer experience and alignment with brand standards. You will help manage the team, monitor performance and maintain smooth operations across both the physical studio and virtual showroom. A key focus of this role will be supporting weekend operations and being the main point of contact for the team during those shifts. You will also assist in reporting, sales analysis and ensuring that all interactions reflect our premium brand image.
About Stellar
Stellar is a Retail Experience Agency; we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide best‑in‑class service for physical, virtual and hybrid retail experiences for high‑profile clients, such as Samsung, Sage Appliances and Nike. At Stellar, we are committed to working smart, staying curious, owning our work and always bringing a can‑do attitude.
Key Accountabilities
- Smooth operation of Sage Studio/BRG store (including weekend leadership)
- Support product display setup, inventory checks, and launch event logistics
- Reporting & analysis for sales and customer experience optimisation, assist the Studio Manager in reviewing sales figures, conversion rates, CSAT scores and individual team performance metrics. Review customer chats and interactions
- Team management and development such as to assist in training and onboarding new team members, particularly on customer engagement, sales and communication. Act as the key contact for weekend staff
- Help track attendance, timekeeping and shift coverage, escalating any issues where necessary
- Daily technical operations, such as to conduct regular technical checks to prevent downtime and ensure the team has a smooth day. Review team content to ensure it’s on‑brand, high quality and aligned with the Sage/BRG brand image. Support livestream setup and troubleshooting
- Embrace the Stellar values: Be Can do, Work Smart, Stay Curious and Own It
You have (Knowledge/experience required)
- Experience in retail, studio, or customer engagement environments
- Excellent communication, organisation, and leadership skills
- Understanding of customer experience and sales KPIs
- Confident using technology, live chat platforms, and digital tools
- Positive, adaptable, and solutions‑focused attitude
- Availability to work weekends and flexible hours
What do we offer
- £24,000 annual salary (which is equivalent to £30k, full time)
- Working 4 days: Friday, Saturday, Sunday & Monday
- 28 contracted hours
- Permanent role (3 months probation period)
- The Studio is open from 8am‑7pm, Mon‑Sun
- Medicash (a health cash plan that allows you to claim back money spent on private treatments and appointments e.g. dentist, diagnostic tests, etc. It also offers additional benefits such as virtual GP appointments, counselling and discounts)
- Opportunity to work with ambitious, creative and friendly team
Team Lead in London employer: Stellar Global Ltd
Contact Detail:
Stellar Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer engagement sectors. Let them know you're on the lookout for a Team Lead role at Stellar Global. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer experience. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills and experiences effectively!
✨Tip Number 3
Show off your passion for coffee and retail! When you get the chance, share your thoughts on how you would enhance the customer experience at the Sage Studio. This will demonstrate your enthusiasm for the role and align with Stellar's values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're genuinely interested in joining the Stellar team. Let's make it happen!
We think you need these skills to ace Team Lead in London
Some tips for your application 🫡
Show Your Leadership Skills: When you're writing your application, make sure to highlight your leadership experience. We want to see how you've managed teams in the past and what strategies you've used to keep everyone motivated and on track.
Be Authentic: Let your personality shine through! At Stellar, we value a can-do attitude and a positive mindset. Share your passion for retail and customer engagement, and don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Team Lead role. Reference specific responsibilities from the job description, like supporting weekend operations or managing team performance, to show that you’re the perfect fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stellar!
How to prepare for a job interview at Stellar Global Ltd
✨Know Your Stuff
Before the interview, make sure you understand Stellar's values and how they align with your own. Familiarise yourself with their approach to retail experiences and think about how your leadership skills can enhance their operations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer engagement. Be ready to discuss how you can support the Studio Manager and manage weekend operations effectively.
✨Be Tech-Savvy
Since the role involves using technology and digital tools, brush up on any relevant platforms you might encounter. If you have experience with live chat systems or sales analysis tools, be sure to mention it during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. For example, ask about the team's current challenges or how success is measured in the role.
