Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to support customers with device diagnostics and repairs in a dynamic environment.
- Company: Samsung KX is an immersive brand experience space in Kings Cross, London, launched in 2019.
- Benefits: Enjoy a competitive salary, Samsung discounts, health cash plan, and generous annual leave.
- Why this job: Be part of a passionate team, enhance your tech skills, and make a real impact on customer experiences.
- Qualifications: Experience in customer service, a passion for technology, and strong communication skills are essential.
- Other info: Full-time role with flexible hours and opportunities for personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are looking for a Support Specialist to join our team at Samsung KX!
Samsung KX was launched, in collaboration with Stellar Global, in 2019. Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for providing the people, the performance. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners.
As a Support Specialist you will be hosting the customers in our Support Lounge and using your device diagnostics and repairs knowledge to provide consultations and perform diagnostic tests on devices. Your role will have a strong focus on not only identifying the type of repair technology needed, but also support in selling our great Samsung products within the Space. You will be responsible for the first part of the customer’s repair journey. Whilst working in collaboration with an enthusiastic team you will develop your skills in customer education, troubleshooting and diagnostic testing.
What will you be doing:
- -Effectively working alongside team members
- -Keeping up to date with the latest procedures and processes communicated from trainers and management
- -Effectively troubleshooting and running diagnostic tests in order to establish faults for mobile phones, tablets and wearables
- -Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination in finding positive solutions
- -Managing consultation interactions and effectively using time in cohesion with KPIs
- -Developing extensive product knowledge to enhance repair knowledge
- -Provide online and offline support (in-store and via video calls) with customer education related to Samsung products
- -Support customers with alternative resolutions including upgrading their device or trade-in
- -Generating sales in line with the brand guidelines – never taking a “hard sell” approach, but tailoring your approach to every individual customer’s needs
- -Provide remote support through video calls, connecting to customer devices and diagnosing software faults as well as demonstrating educational software fixes and settings
- -Using video support to provide warranty information and check condition of devices and raise pick up service jobs or doorstep repairs
- -Providing tutorials via video support to help customers upskill in the usage of their device and learn relevant tips and tricks
What we are looking for?
- his a Full Time job (37.5 hrs a week) which requires full flexibility
- An Individual who is experienced in dealing with a variety of different types of customers
- A true passion for technology & Samsung as a brand
- An understanding of technology and an interest in working hands-on diagnosing and fixing technical issues
- Experienced in dealing with 1 one 1 consultations with customers
- Great communication and verbal skills
- Hard work ethic and a willingness to continuedly improve their performance
What we offer:
- Competitive salary
- Permanent full time role ( 3 months probation period)
- Samsung work phone
- Discount at Samsung members only website
- 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
- Health cash plan via Medicash
#J-18808-Ljbffr
Customer Support Specialist - Samsung KX employer: Stellar Global Ltd
Contact Detail:
Stellar Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Samsung KX
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their devices will not only help you in troubleshooting but also in engaging customers effectively.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for the variety of interactions you'll face in the Support Lounge.
✨Tip Number 3
Get comfortable with diagnostic tools and software used for mobile devices. Understanding how to quickly identify issues will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Showcase your passion for technology during any interviews or discussions. Employers love candidates who are genuinely excited about the products they support, as it translates into better customer interactions.
We think you need these skills to ace Customer Support Specialist - Samsung KX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technology. Emphasise any previous roles where you engaged with customers, performed diagnostics, or sold products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and the Samsung brand. Mention specific experiences that demonstrate your ability to troubleshoot and provide excellent customer service.
Showcase Your Communication Skills: Since the role requires great communication skills, consider including examples of how you've effectively communicated with customers in past roles. This could be through one-on-one consultations or group workshops.
Highlight Flexibility and Work Ethic: The job requires full flexibility and a strong work ethic. Be sure to mention your willingness to adapt to different situations and your commitment to continuous improvement in your application.
How to prepare for a job interview at Stellar Global Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and the Samsung brand during the interview. Share any personal experiences with Samsung products and how they have impacted your life, as this will demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Anticipate questions related to customer interactions and troubleshooting scenarios. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service, as this will showcase your problem-solving skills.
✨Familiarise Yourself with Samsung Products
Before the interview, take some time to research the latest Samsung products and their features. Being knowledgeable about the devices will not only help you answer questions confidently but also show that you are proactive and eager to learn.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. You might want to conduct mock interviews with friends or family to refine your verbal communication skills and ensure you come across as approachable and friendly.